Customer Service Representative (Administrative)
Company: Ascend Learning, Inc.
Posted on: June 6, 2021
Customer Service Representative (Administrative)Ascend Learning
LLC (is a national leader in data driven, online educational
solutions for learners, educators and employers in high-growth,
licensure-driven professions spanning healthcare, fitness and
wellness, skilled trades, insurance and financial services. We are
passionate about accelerating learning while impacting job
readiness, employment success and employee retention with the
belief that our work changes lives. Our culture is intentionally
results-driven and selfless with a relentless focus on our
customers. We believe in trust, transparency, freedom and
responsibility with a commitment to meritocracy, inclusion and
diversity of thought. Continual investment in our over 1400
employees is also a core principal realized through ongoing
professional development and providing opportunities to grow,
develop and lead. Ascend Learning is headquartered in Burlington,
MA with additional office locations and remote workers in cities
across the U.S. and in the U.K. Do you have a passion for fitness
and education? Do you enjoy a fast paced work environment in a
dynamic industry with an industry leader? Consider joining NASM's
Member Services team. Due to fast paced growth, NASM has a need to
bring on more talent. The Customer Service Representative will join
the NASM team and engage with customers to provide support on their
journey with NASM. This position will report into ourGilbert
office. Ready to grow your career? NASM, a division of Ascend
Learning, is hiring a Customer Service Representativereporting to
the Customer Service Manager. The Customer Service Representative
will have responsibility for engaging with NASM and AFAA members in
a contact center environment to provide post-sales support.
Responsibilities Provide accurate, friendly, and responsive service
to NASM and AFAA members that meet or exceed Service Level
Agreements. Resolve incoming member requests and inquires via
telephone, email, and/or social media. Provide light technical
support for members including UN/PW resets, browser/operating
compatibility evaluation and courseware tutorials. Process
in-policy member requests for cancellations and retests, and make
resolution-oriented and fair recommendations for out-of-policy
requests. Fully document inquiries and resolutions. Identify and
report unusual inquiry trends. Preferred Skills and Experience
Friendly and resolution focused interpersonal skills. Articulate
verbal and written communication skills. Experience navigating
various business systems to support customer inquiries. Problem
solving skills. Interest in fitness and training preferred.
Certified Personal Training (CPT certification) highly desired.
Minimum Basic Qualifications Minimum of 2 years of customer
service. High school graduate or equivalent. Ascend Learning, LLC
is proud to be an equal opportunity employer (M/F/Vets/Disabled) .
No agency or search firm submissions will be accepted. Applications
for U.S. based positions with Ascend Learning, LLC must be legally
authorized to work in the United States and verification of
employment eligibility will be required at the time of hire.
#LI-JD1 Customer Service
Keywords: Ascend Learning, Inc., Gilbert , Customer Service Representative (Administrative), Other , Gilbert, Arizona
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