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Customer Service Representative (Administrative)

Company: Ascend Learning, Inc.
Location: Gilbert
Posted on: June 6, 2021

Job Description:

Customer Service Representative (Administrative)Ascend Learning LLC (is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives. Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K. Do you have a passion for fitness and education? Do you enjoy a fast paced work environment in a dynamic industry with an industry leader? Consider joining NASM's Member Services team. Due to fast paced growth, NASM has a need to bring on more talent. The Customer Service Representative will join the NASM team and engage with customers to provide support on their journey with NASM. This position will report into ourGilbert office. Ready to grow your career? NASM, a division of Ascend Learning, is hiring a Customer Service Representativereporting to the Customer Service Manager. The Customer Service Representative will have responsibility for engaging with NASM and AFAA members in a contact center environment to provide post-sales support. Responsibilities Provide accurate, friendly, and responsive service to NASM and AFAA members that meet or exceed Service Level Agreements. Resolve incoming member requests and inquires via telephone, email, and/or social media. Provide light technical support for members including UN/PW resets, browser/operating compatibility evaluation and courseware tutorials. Process in-policy member requests for cancellations and retests, and make resolution-oriented and fair recommendations for out-of-policy requests. Fully document inquiries and resolutions. Identify and report unusual inquiry trends. Preferred Skills and Experience Friendly and resolution focused interpersonal skills. Articulate verbal and written communication skills. Experience navigating various business systems to support customer inquiries. Problem solving skills. Interest in fitness and training preferred. Certified Personal Training (CPT certification) highly desired. Minimum Basic Qualifications Minimum of 2 years of customer service. High school graduate or equivalent. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled) . No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire. #LI-JD1 Customer Service

Keywords: Ascend Learning, Inc., Gilbert , Customer Service Representative (Administrative), Other , Gilbert, Arizona

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