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Spa Assistant Manager

Company: Hand & Stone Massage and Facial Spa
Location: Gilbert
Posted on: June 6, 2021

Job Description:

Spa Assistant Manager

The Gilbert AZ Hand and Stone Massage and Facial spa opened on January 22, 2018 and is a growing spa with 20 employees. There are 9 treatment rooms with 2 dedicated for Facials and 6 dedicated to Massages with a Couples room that can be used for both services. The spa is located in a very large and busy shopping center in the growing town of Gilbert. We specialize in hot stone, salt stone, cold stone, and prenatal massages. We use Dermalogica and Clarity facial products to perform customized facials for each client including microderms, LED treatments, NuFACE microcurrent and peels.

Responsibilities:

  • Daily oversight of employee performance, appointment book, general spa appearance and responding to employee questions timely
  • Provide Spa Sales Associates with guidance on tasks to perform during their shift and membership sales conversion and service upgrade metrics
  • Master the Zenoti System and the sales pitch for lifestyle program memberships
  • Coordinate employee schedule change requests
  • Daily oversight of operations duties such as monitor coupons, discounts, product and service refunds, verify employees clocked in and out as scheduled, verify gift card transactions were completed correctly
  • Research transaction anomalies as needed
  • Listen to 10 calls per week to provide coaching and feedback to Spa Sales Associates
  • On a weekly basis develop key metrics analysis and be prepared to discuss week on week changes with the Spa Owner and Director
  • Make client calls to update suspended credit cards, revert frozen members to active members and call clients requesting to cancel memberships to offer alternatives.
  • Monitor Careerplug for potential prospects on a daily basis; Schedule and perform interviews as needed to keep spa staffed at a level to maintain current level of business. Review all hiring decisions with Spa Owner and Director before making job offers.
  • Train Spa Sales Associate new hires as needed, including membership role play frequently
  • Develop email campaigns for members and non-members; post signage at the spa whenever a new promotion is effective
  • Conduct spa inventory in conjunction with Lead Esthetician on a biweekly basis and let Spa Director know of any replenishment needs
  • Develop monthly feedback metrics for spa employees and participate in monthly feedback discussions with Spa Director

Requirements:

  • Flexible schedule and willingness to work Saturdays or Sundays
  • At least 1 year management and sales experience preferably in a spa environment
  • Lead by example and be willing to step into Spa Sales Associate role when needed
  • Personable personality with the ability to connect with customers and willingness to market for the spa
  • High level of ethics
  • Master the Zenoti system within 2 months of starting employment
  • Be proficient in EXCEL, WORD and POWERPOINT

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Keywords: Hand & Stone Massage and Facial Spa, Gilbert , Spa Assistant Manager, Other , Gilbert, Arizona

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