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Appliance Purchasing Associate

Company: frontdoor, inc.
Location: Gilbert
Posted on: June 7, 2021

Job Description:

Operations

Position Overview

Communicates with customers regarding appliance options when covered appliances must be replaced. Assists customers in choosing replacement appliances, while describing features and upgrade opportunities.

Job Responsibilities

  • Handles inbound and outbound phone calls regarding appliance options. Provides customer service for replacements, repairs, upgrades, and/or cash-in-lieu of appliance.
  • Interprets customer contracts and determines appropriate replacement models for customers based on their current appliances.
  • Assists customers in finding a comparable replacement appliance from an approved list of preferred vendor suppliers.
  • Offers customers options of upgrading appliances and discusses enhanced features.
  • Makes contact with customers to discuss product replacement and/or repair options.
  • Places appliance orders for customers.
  • Processes credit cards for upgrade orders.
  • Handles escalated customer service issues until resolution is achieved.

Job Requirements

  • High school diploma or general education degree (GED) required
  • 1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience
  • Knowledge of contract coverage, including systems and appliances
  • Math skills
  • Knowledge of business unit policies and procedures
  • Conflict resolution skills
  • Computer skills (Microsoft Word, Excel, Outlook)
  • Attention to detail
  • Multi-tasking
  • Adapt to a fast-paced environment

#INCSCAZ

Keywords: frontdoor, inc., Gilbert , Appliance Purchasing Associate, Other , Gilbert, Arizona

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