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Assistant Store Director

Company: Basha's
Location: San Carlos
Posted on: June 8, 2021

Job Description:


The customer service manager or CSM will effectively assist the store director in general management duties and share responsibility for the store's operation and performance. The customer service manager (CSM) is the second in command in Bashas' format stores and 3rd in command in Food City and AJ's Fine Foods format stores.

Some Job Responsibilities include:

  • Serving as the leader of his/her store team, and as such an excellent role model, coach, performance evaluator and trainer.
  • Creating a store environment members want to work in and customer want to shop in.
  • Supervising and implementing initiatives for the company customer service programs.
  • Coaching, acknowledging member and team accomplishments, and reviewing customer service and sales tracking reports.
  • Supervising department managers and aiding them with recruiting, training, employee performance initiatives, sales and marketing program execution.
  • Engaging with customers through smiles and greetings, offering product information, providing selling suggestions and active sampling (when appropriate) and always giving a genuine thank you.
  • Observing and enforcing all store rules and company policies.
  • Overseeing the selection and training of new members.
  • Executing, communicating and supporting all merchandising programs.
  • Providing excellent knowledge of all products merchandised in the store.
  • Overseeing the ordering products and supplies, the auditing all products received, ensuring proper shelf stock levels for our customers and minimum levels of product shrink.
  • Ensuring compliance with all heath department and weights and measures department guidelines and requirements.
  • Helping to ensure the proper merchandising of all departments.
  • Achieving store and department sales and profits goals.
  • Controlling store labor, inventory, product out of stocks and shrink.
  • Ensuring all safety equipment is maintained and all store members act in accordance with company safety guidelines.
  • Operating a cash register.

Performs other duties as needed or assigned by management. Applicants should have at least 2 years of retail grocery management experience.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time;

This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned;

This job description is subject to change at any time

Employer provides reasonable accommodations to a qualified employee that does not impose an undue hardship on the employer.

Keywords: Basha's, Gilbert , Assistant Store Director, Other , San Carlos, Arizona

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