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Technician - Broadcast Operations

Company: DISH
Location: Gilbert
Posted on: October 8, 2021

Job Description:

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


Opportunity is here. We are DISH.

The Technical Operations Center Technician (TOC) will perform operation duties in a variety of technical and administrative roles including monitoring content, responding to alarms, escalating issues, documenting summary of events and communicating with stake-holders regarding daily operations for customers of services provided for both DBS and streaming platforms.  


Primary responsibilities:


The TOC team is responsible for identifying, documenting, escalating and following-up on service-related channel issues for customers for DISH, DISH Mexico, Sling, and others.

  • Monitor on-air programming of local, national and international broadcasters

  • Answer multiple phone calls and email correspondence

  • Respond to customer complaints from the call center

  • Help identify, document and escalate signal quality issues and incidents

  • Support communication with management teams, affiliates and other third party partners

  • Coordinate with internal teams and outside providers to determine cause of outages

  • Make great contributions to the team and is a great team player

  • Tracks and reports discrepancies

Skills and Qualifications:

  • Associates degree or two years of experience/training in related field or, equivalent combination of education and experience

  • 2+ years’ experience with Google G-Suite and/or Microsoft Office and have advanced computer skills

  • Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents

  • Ability to work any schedule as assigned in order to meet the needs of the 24/7 business

  • Ability to type accurately between 35–40 WPM

  • Possesses strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times

  • Ability to monitor services that include adult content without objections

  • Strong prioritization skills within a fast paced environment

  • Initiates career development to advance career

  • Impeccable attention to detail.

  • Adapts quickly to change

Compensation: $13.84/Hour - $23.00/Hour

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.   

Keywords: DISH, Gilbert , Technician - Broadcast Operations, Other , Gilbert, Arizona

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