DISH is a Fortune 250 company with more than $13 billion in annual
revenue that continues to redefine the communications industry. Our
legacy is innovation and a willingness to challenge the status quo,
including reinventing ourselves. We disrupted the pay-TV industry
in the mid-90s with the launch of the DISH satellite TV service,
taking on some of the largest U.S. corporations in the process, and
grew to be the fourth-largest pay-TV provider. We are doing it
again with the first live, internet-delivered TV service – Sling TV
– that bucks traditional pay-TV norms and gives consumers a truly
new way to access and watch television.
Now we have our sights set on upending the wireless industry and
unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win –
it’s in our DNA. We’re looking for people with boundless energy,
intelligence, and an overwhelming need to achieve to join our team
as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Technical Operations Center Technician (TOC) will perform operation
duties in a variety of technical and administrative roles including
monitoring content, responding to alarms, escalating issues,
documenting summary of events and communicating with stake-holders
regarding daily operations for customers of services provided for
both DBS and streaming platforms.
TOC team is responsible for identifying, documenting, escalating
and following-up on service-related channel issues for customers
for DISH, DISH Mexico, Sling, and others.
on-air programming of local, national and international
multiple phone calls and email correspondence
to customer complaints from the call center
identify, document and escalate signal quality issues and
communication with management teams, affiliates and other third
with internal teams and outside providers to determine cause of
great contributions to the team and is a great team
and reports discrepancies
Skills and Qualifications:
degree or two years of experience/training in related field or,
equivalent combination of education and experience
years’ experience with Google G-Suite and/or Microsoft Office and
have advanced computer skills
written and verbal communication skills with the ability to write
reports, business correspondence, and procedure
to work any schedule as assigned in order to meet the needs of the
to type accurately between 35–40 WPM
strong commitment to team environment dynamics with the ability to
contribute expertise and follow leadership directives at
to monitor services that include adult content without
prioritization skills within a fast paced environment
career development to advance career
attention to detail.
quickly to change
Compensation: $13.84/Hour - $23.00/Hour
From versatile health perks to new career opportunities, check out
our benefits on our
Employment is contingent on Successful completion of a
pre-employment screen, which may include a drug test.