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Senior CX Strategist

Company: The Go Daddy Group Inc
Location: Gilbert
Posted on: November 17, 2021

Job Description:

Location: Anywhere in the US This position is not eligible to be performed in Alaska, Colorado, Mississippi, North Dakota, or the Virgin Islands. As a Senior Customer Experience (CX) Strategist at GoDaddy you'll be a customer knowledge guide, delivering a wide range of consulting services to our Brand, Marketing, Product, UX, and Care teams. You'll conduct primary research, interviewing customers, developing case studies, and crafting customer journey maps. You'll participate in strategic planning meetings, offering ideas and insights and sometimes leading customer-focused conceptualisation activities. Your overarching goal will be to help us increase customer NPS, satisfaction, and business success. * Customer journey maps * Personas * Customer interviews * Case studies * NPS and CSAT survey analysis * Ad hoc research summaries * Strategic planning * Interactive workshops and conceptualization sessions Your experience should include--- * 5+ years' experience in digital strategy, content strategy, or UX * Ownership of significant areas of client or customer experience * Persona and customer journey map creation * Conducting customer interviews * Writing reports and briefs * Crafting effective slide presentations * Using customer research insights to advise strategies and design/marketing experiments * Working with a wide variety of roles in the brand, product, UX, marketing, and care orgs * Working with remote teams * Being a catalyst in strategic workshops/meetings * Successful track record of improving business outcomes * History of handling your time effectively and meeting project deadlines You might also have--- * Mad Zoom skills * Proficiency in Miro or other virtual white boarding tools * Experience presenting at meet ups, conferences, and events * Agency background * Knowledge of NPS programs * Data analytics / visualization skills * Experience owning a small business or side hustle We've got your back... Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us ( GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Keywords: The Go Daddy Group Inc, Gilbert , Senior CX Strategist, Other , Gilbert, Arizona

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