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Institutional Associate - (Customer Service)

Company: Charles Schwab
Location: Gilbert
Posted on: November 18, 2021

Job Description:

Position Type: RegularYour OpportunityCharles Schwab Advisor Custody & Trading (ACT) is the industry leader in providing custodial, trading, technology and practice management to independent advisory firms. In partnership with ACT, Schwab Alliance provides premium services for clients of independent financial advisors. The services provide practical financial tools and resources and a dedicated service team to complement the advisor-client relationship.--Alliance's vision is to act as a liaison for the independent Financial Advisor, enhancing their client product and service offering by leveraging the scale of Schwab. Institutional Associates carry out that vision by working in small, highly collaborative teams that consistently strive to provide a positive experience in every client interaction.What you are good atAs an Institutional Associate you will be the primary point of contact for the clients of independent advisors who custody assets with Schwab and provide -best in class- service. It's this level of service that differentiates us from our competitors and serves as a sustainable competitive advantage.-This is a phone-based customer service position.

Working together with clients of Independent Investment Advisors to problem solve and create a positive client experienceResearch and respond to client issues related to online enrollment, forms, trading, tax reporting, transfers, and various other areas of product knowledge and supportCollaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issuesDevelop and nurture client relationshipsWhat you have
Resilient attitude to help achieve client satisfaction in a continuous call environmentAbility to adapt and implement changes as market and business conditions evolveA drive to constantly improve the client experienceAbility to establish trust and rapport with clients over the phoneExcellent organizational skills with the ability to manage complex work, be self-directed, and quickly develop a full understanding of our businessStrong interpersonal, verbal, and written communicationTeam orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethicsMinimum 2 years customer service/relationship building experience (internships and collegiate activities will be considered)Bachelor's degree or equivalent work experience FINRA Series 7 & 63/66 licenses are not required. If you do not currently have these licenses, you will have the opportunity to enroll in our self-study program after your first 90 days of employment.Why work for us?Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home-today and in the future. Explore .Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click to see the policy. Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

Keywords: Charles Schwab, Gilbert , Institutional Associate - (Customer Service), Other , Gilbert, Arizona

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