Customer Experience Representative
Company: Farm Bureau Financial Services
Posted on: January 9, 2022
Customer Experience Representative I
Are you passionate about delivering excellent customer service and
are customer focused? Would you like to join a company that cares
about employees and invests in you through continued training and
education? Do you have strong initiative and the ability to work
well independently? If so, this Customer Experience Representative
opportunity may be a great fit for you!
Who We Are: At Farm Bureau Financial Services, our client/members
can feel confident knowing their family, home, cars and other
property are protected. We value a culture where integrity,
teamwork, passion, service, leadership and accountability are at
the heart of every decision we make and every action we take. We're
proud of our more than 80-year commitment to protecting the
livelihoods and futures of our client/members and creating an
atmosphere where our employees thrive.
What You'll Do: If you're passionate about helping others, we may
have the perfect opportunity for you to be a part of our effort to
protect the livelihoods and futures of our customers. Our ideal
candidate is team oriented and highly motivated, projecting a
positive image of Farm Bureau by providing exceptional first call
resolution service to our agents, and customers from our inbound
contact center. Areas in which we provide service include billing
assistance, policy service, system support and professional
response to inquiries. Maintaining professional and productive
relationships with our agency force, customers, and internal
departments to ensure the aims and objectives of Farm Bureau are
achieved is imperative, as well as providing them a standard of
service that results in a consistent, positive experience by
focusing on the relationship at each interaction.
What It Takes to Join Our Team:
* High school diploma or equivalent required. Associate degree or 1
year of relevant experience preferred.
* Strong customer service skills are required, including solid
verbal communication and business professional writing skills.
* Must have initiative and ability to work independently.
* Strong computer skills are required in order to quickly learn our
multiple systems. MS Office is preferred; keyboard skills of 45 -
* Must have basic math skills and ability to learn basic knowledge
of insurance products.
* Must work from our office in Manhattan, Kansas, West Des Moines
Corporate location, Lincoln, Nebraska or our Gilbert, Arizona state
office. During training, hours are 8am-4:30pm for the first
approximately 10-12 weeks. Then, hours will transition to a set
schedule of 10:30am-7pm Monday through Friday with an occasional
9am-1pm shift on a prescheduled designated Saturday, approximately
once every 10-12 weeks.
What We Offer You: When you're on our team, you get more than a
great paycheck. We offer an enhanced 401K with a match, low cost
health, dental, and vision benefits, and life and disability
insurance options. We also offer paid time off, including holidays
and volunteer time and teams who know how to have fun. Add to that
an onsite wellness facility and cafeteria. Farm Bureau....where the
grass really IS greener!
If you're interested in joining a company that appreciates
employees, provides growth and professional development
opportunities and offers great benefits, we invite you to apply
Keywords: Farm Bureau Financial Services, Gilbert , Customer Experience Representative, Other , Gilbert, Arizona
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