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Business Process Owner I - Retail Banking - Sensitive Profile (Remote work location available)

Company: USAA
Location: Gilbert
Posted on: January 10, 2022

Job Description:

Purpose of JobWe are currently seeking a Business Process Owner I -Retail Banking for one the following locations: San Antonio, TX; Plano, TX; Charlotte, NC; Phoenix, AZ; Colorado Springs, CO; Atlanta, GA; Tampa, FL or Remote.

This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.

As business process owner, plans, directs and coordinates activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. -Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies and procedures for business activities. Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.
  • Participates in the implementation of customer engagement and product development plans as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
  • Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc. -
  • Assists in business process risk management by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs.
  • Assists in identification of business unit and business process risks across assigned activities.
  • Develops communication plans for customers and internal stakeholders.
  • Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
  • Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.Minimum Experience:
    • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (8 years of experience in lieu of a degree).
    • 4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
    • Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
    • Hands on experience with process mapping and modeling, and creating and validating process documentation.
    • Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
    • Demonstrated experience with utilizing various systems to collect and analyze data.
    • Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML,SCRA/MLA, OCC Heightened StandardsWhen you apply for this position, you will be required to answer some initial questions. - This will take approximately 5 minutes. - Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred Experience:
      • Experience applying agile methodology.
      • Intermediate understanding of Deposit rules and regulations.
      • Intermediate understanding of Fidelity and Portal platforms.
      • Self-Driven, ability to work independently, and use of critical thinking to apply towards decision making.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900 -$131,400*(this does not include geographic differential it may be applied based on your work location)Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. -Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. - -Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. - These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. - Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details.Relocation assistance is not available for this position.#FSB

Keywords: USAA, Gilbert , Business Process Owner I - Retail Banking - Sensitive Profile (Remote work location available), Other , Gilbert, Arizona

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