Business Process Owner I - Retail Banking - Sensitive Profile (Remote work location available)
Posted on: January 10, 2022
Purpose of JobWe are currently seeking a Business Process Owner
I -Retail Banking for one the following locations: San Antonio, TX;
Plano, TX; Charlotte, NC; Phoenix, AZ; Colorado Springs, CO;
Atlanta, GA; Tampa, FL or Remote.
This job profile is designated as a Sensitive Position. Sensitive
Positions are those positions in which individuals have the
authority and ability to conduct in-scope activities (movement of
USAA or Member funds) as defined within the Enterprise Sensitive
Positions Mandatory Time-Away Compliance Policy. Employees in
Sensitive Positions are required to fulfill a Mandatory Time-Away
(MTA) requirement of 10 consecutive business days each calendar
As business process owner, plans, directs and coordinates
activities for moderately complex and complex processes, including
problem definition, evaluation of requirements, design, testing,
and implementation of business processes. Understands the process
operating objectives, business rules, performance requirements,
risks, and controls and interactions between dependent processes to
minimize failures, eliminate redundancies, and control process
performance necessary to achieve efficient, effective design and
execution of the process. Supports alignment of process to overall
experience strategy and vision.Job RequirementsAbout USAAUSAA knows
what it means to serve. We facilitate the financial security of
millions of U.S. military members and their families. This singular
mission requires a dedication to innovative thinking at every
level. -Primary Responsibilities:
- Identifies and manages existing and emerging risks that stem
from business activities and the job role.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies and procedures for
business activities. Applies knowledge of the business to
understand customer gaps in performance, and develops, modifies,
re-engineers customer specific process program plans in alignment
with business deliverables and enterprise strategy to achieve the
level of desired performance.
- Participates in the implementation of customer engagement and
product development plans as functional expert bringing diverse
perspective to leverage multiple ways of thinking while developing
end-user focused process solutions.
- Plans and coordinates the overall health of processes by
developing control limits, monitoring key performance indicators,
- Assists in business process risk management by using
established methodologies and exercising control plans to ensure
alignment with business unit specific requirements, process
requirements, and business needs.
- Assists in identification of business unit and business process
risks across assigned activities.
- Develops communication plans for customers and internal
- Ensures alignment between internal stakeholders and customers
across assigned business process projects and services using
proactive communication and engagement strategies.
- Utilizes reporting, data, and analytics to measure process and
project performance, adjust services and operational activities,
and inform key stakeholders.Minimum Experience:
- Bachelor's Degree OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a degree
(8 years of experience in lieu of a degree).
- 4 years business process execution/knowledge/experience,
consulting, and/or process engineering/optimization.
- Experience in successfully applying quality management, process
improvement, and problem-solving tools and methodologies.
- Hands on experience with process mapping and modeling, and
creating and validating process documentation.
- Understanding and application of process management standards
and policies, and knowledge of applicable regulations and risk
- Demonstrated experience with utilizing various systems to
collect and analyze data.
- Knowledge of federal laws, rules, regulations, and applicable
guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC,
UDAAP/UDAP, FCRA, BSA/AML,SCRA/MLA, OCC Heightened StandardsWhen
you apply for this position, you will be required to answer some
initial questions. - This will take approximately 5 minutes. - Once
you begin the questions you will not be able to finish them at a
later time and you will not be able to change your
- Experience applying agile methodology.
- Intermediate understanding of Deposit rules and
- Intermediate understanding of Fidelity and Portal
- Self-Driven, ability to work independently, and use of critical
thinking to apply towards decision making.The above description
reflects the details considered necessary to describe the principal
functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in
the job.Compensation:USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market position. The salary range for this position
is: $72,900 -$131,400*(this does not include geographic
differential it may be applied based on your work
location)Employees may be eligible for pay incentives based on
overall corporate and individual performance or at the discretion
of the USAA Board of Directors.*Geographical Differential:
Geographic pay differential is additional pay provided to eligible
employees working in locations where market pay levels are above
the national average. -Shift premium: will be addressed on an
individual-basis for applicable roles that are consistently
scheduled for non-core hours. - -Benefits:At USAA our employees
enjoy best-in-class benefits to support their physical, financial,
and emotional wellness. - These benefits include comprehensive
medical, dental and vision plans, 401(k), pension, life insurance,
parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness
programs. - Additionally, our career path planning and continuing
education assists employees with their professional goals.Please
click on the link below for more details.Relocation assistance is
not available for this position.#FSB
Keywords: USAA, Gilbert , Business Process Owner I - Retail Banking - Sensitive Profile (Remote work location available), Other , Gilbert, Arizona
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