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Customer Care Representatives

Company: Isagenix
Location: Gilbert
Posted on: January 10, 2022

Job Description:

Position Summary:Isagenix is one of the most dynamic health and wellness companies in the world because our products, solutions, and culture are redefining the health and wellness industry. Our Customer Care Team works directly with our passionate and energetic customers, providing top-of-the-line customer service. At Isagenix, we work together to create elevated wellbeing experiences for a lifetime.

  • Pay: $15-$17/hour (depending on experience)
  • FLSA Status: Non-Exempt
  • Worker Category: Full-Time (40 hours per week)
  • Work Location: Gilbert, Arizona or remote in select states
  • Training Schedule:
  • 8 weeks of paid New Hire Training.
    • First 4 weeks: Monday - Friday from 8:00 AM - 5:00 PM, classroom setting.
    • Second 4 weeks: Monday - Friday from 9:00 AM - 6:00 PM, hands-on setting.
    • After successful completion of the training period, a closing shift will be assigned with hours ranging between 9:00 AM - 7:00 PM, to include working Saturdays (off Sundays).
    • Throughout the year, there are periodic shift bids that include a variety of shifts ranging between 6:00 AM - 7:00 PM.Our Culture & Benefits:
      • Comprehensive Benefits Package - We believe our benefits package offers an array of programs to meet your physical, emotional, and financial needs. Whether its nationwide healthcare, income protection like company paid life insurance, short-term disability, long-term disability, or other benefits, we've got you covered.
      • Work-Life Balance - We offer generous paid time off (including vacation, sick and personal time) and ten (10) paid holidays to support a variety of lifestyles. We give you time away to focus on the people who matter most with paid leave for new parents and paid bereavement for your family members, including pets!
      • Engage. Develop. Grow. We're proud to offer eligible employees tuition reimbursement for college-level classes and programs of study, in addition to free online self-paced training courses to help you grow with us professionally. Internal opportunities for growth (specialty teams and team lead positions).
      • Financial Wellness - Whatever your financial goals are, we are offer several ways to help you work toward them with our complimentary financial advisers, 401(k) with employer match, and employee stock ownership plan for eligible employees.
      • Isagenix product discounts - Enjoy a substantial discount on all Isagenix products purchased for you and your immediate family members! While at the office, you'll have access to complimentary products while working on-site.
        Essential Duties & Responsibilities (Other duties may be assigned):
        • Creating and ensuring that every customer contact is an outstanding experience.
        • Interacts with customers professionally via telephone, email, online chat, and Salesforce CRM to provide support and information on products or services; primary function is high-volume inbound calls
        • Field customer questions and complaints in a timely manner; Uses knowledge of Isagenix products, services, or other assigned areas of expertise to answer inquiries.
        • Educate customers on Isagenix policies and procedures, as well as the products, services, and promotions we offer.
        • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
        • Maintains customer accounts and records with accurate details of inquiries, transactions, returns, cancellations, complaints, or comments.
        • Basic order fulfillment and account maintenance including order-entry, account openings, returns, and much more.Minimum Qualifications (These are the requirements that all applicants MUST HAVE to be considered for this position):Required Education & Experience:
          • High School Diploma/GED
          • 2+ years of Customer Service experience in a call center environment.Required Skills & Qualifications:
            • Service-oriented and able to resolve customer grievances efficiently and professionally.
            • Excellent communication skills including active listening, written and oral communication.
            • Proficient computer skills with the ability to quickly learn new software.
            • Skilled in Microsoft Office 365 - emailing, instant messaging, and document management.
            • Ability to meet department performance metrics and manage multiple tasks in a high demand setting.
            • Be dependable and reliable having the ability to work a flexible schedule that is subject to change based on business needs.
            • Ability to learn new products, services, or area of customer service specialization.
            • Prolonged periods sitting at a desk and working on a computer.
            • Ability and flexibility to work fully remote and in-office, when needed.Preferred Qualifications:
              • Bilingual in Spanish, French, Korean, or Mandarin
              • Experience with Salesforce
              • Experience with direct sales or multi-level marketingIf someone from Isagenix told you about this job, be sure to include their name in your online application. They may be eligible for a referral bonus.

Keywords: Isagenix, Gilbert , Customer Care Representatives, Other , Gilbert, Arizona

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