Client Services Specialist - Phoenix, AZ
Company: Etix, Inc.
Location: Gilbert
Posted on: May 14, 2022
Job Description:
Description:
As a member of the Client Services team, the Client Services
Specialist will proactively address client issues with a blend of
optimism and realism, with an emphasis on clear communication. This
position will support Etix's growing client base via phone and
email, as well as onsite at live events.The winning candidate will
have ticketing-related experience, be a proven self-starter and
problem solver with the ability to take direction and apply it to
unique challenges. The Client Services Specialist's tasks will
include creating events with the Etix ticketing system and
providing ongoing technical support and training on the Etix
system, hardware and equipment.Areas of responsibility
- Work directly with venues and promoters to provide world class
support
- Create and support events on the Etix platform
- Onboard new clients
- Travel and on-site support to live events is required for this
position. Travel is generally 25% and at times up to 30-40% during
summer concert/fair/festival season.
- Moving, installing, and supporting Etix equipment. Ability to
lift 30lbs (Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions)
Skills/Experience Required:
- High School Graduate or equivalent is required. Associates
Degree or higher is preferred, but more importantly, you go above
and beyond for our clients
- Knowledgeable about the ticketing industry and live events
- Demonstrated excellent written and verbal communication
skills
- A commitment to providing excellent service in a fast-paced,
high pressure environment
- Being a collaborator and team player
- Having the ability to learn quickly and adapt in high-paced
environments
- Web and tech savvy
- Must be flexible about working nights, weekends and occasional
holidaysAbout UsFounded in 2000, Etix is an international web-based
ticketing service provider for the entertainment, travel, and
sports industries, processing over 50 million tickets per year in
40 countries. As the largest independent ticketing company in North
America, Etix provides flexible and secure online and box office
ticketing solutions, integrated digital marketing services and
robust e-commerce fulfillment to 4,000+ venues, theaters, arenas,
festivals, fairs, performing arts centers, and multi-use
facilities.Benefits
- Healthcare: Etix offers competitive medical, dental, and vision
coverage options through United Healthcare for Etix team members
and their eligible family members, including domestic
partners.
- Healthcare Financial Savings: Etix offers Flexible Spending
Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care
Flexible Spending Accounts (DCFSA) in conjunction with our
healthcare offerings.
- Financial Protection: Life insurance, AD&D insurance,
short-term disability, long-term disability and workers'
compensation are offered for eligible team members and paid by the
company. Optional additional Life Insurance and AD&D may be
purchased to cover an employee, spouse, and/or child(ren).
- Retirement Planning: Etix offers a 401k retirement savings plan
with Fidelity Investments. Included in this program is financial
planning and budgeting counseling.
- Vacations & Holidays: Everyone needs some time off from work to
take care of personal business, enjoy a well-earned vacation, or
just unwind from the demands of everyday life. At Etix, we offer
Paid Time Off benefits in addition to paid company holidays.
- Parental Leave: Parental Leave is available to new Mothers and
Fathers to help assist team members welcome a new child to their
family.
- Work Attire Program: Etix offers an every day casual dress
code. While on-site or with clients, business casual attire is
preferred. Etix offers branded apparel for client facing team
members. Other Information
- No sponsorship or H1B situations can be accommodated
- Relocation is not available for this positionThis job requires
you to be fully COVID-19 vaccinated prior to your start date, where
legally permissible. Proof of vaccination status will be required.
If you are unable to be vaccinated due to medical or religious
reasons, we offer accommodations in accordance with applicable law.
Etix provides equal employment opportunities (EEO) to all employees
and applicants for employment without regard to race, color,
religion, gender, sexual orientation, gender identity or
expression, national origin, age, disability, genetic information,
marital status, amnesty, or status as a covered veteran in
accordance with applicable federal, state and local laws. Etix
complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the
company has facilities. This policy applies to all terms and
conditions of employment, including, but not limited to, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves
of absence, compensation, and training.PM21.
Requirements:
Keywords: Etix, Inc., Gilbert , Client Services Specialist - Phoenix, AZ, Other , Gilbert, Arizona
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