Centralized Servicing Representative I
Company: Lendmark Financial Services, LLC
Location: Gilbert
Posted on: May 15, 2022
Job Description:
At Lendmark Financial Services, we believe the success of our
company is specifically attributable to the quality of our
employees and their commitment to our customers. We value each
customer and understand that people want to do business with people
who care. That's one way we differ from our competitors. We are
proud of what we as a team have accomplished. We will always strive
for improvement, our motto since day one has been "Success is the
only option." Lendmark Financial Services offers a comprehensive
benefits package for employees and dependents that includes
medical, dental, vision benefits, paid time off, paid holidays,
401(k), life insurance, long-term disability, tuition assistance
and an employee assistance program. We also offer optional benefits
such as critical care, auto, home and pet insurance as well as
other ancillary insurance options.SUMMARY: The Centralized
Servicing Representative I is responsible for providing support to
branch and centralized operations, handling a variety of functions.
MAJOR DUTIES/RESPONSIBILITIES:
- Operates the company's Customer Service Toll-Free line;
handling inquiries and concerns, asking for clarification to deal
with each inquiry or concern promptly, and accurately to resolve
customer questions, or transferring callers to appropriate parties
for assistance
- Responsible for picking up mail daily for our facility; sorting
and distributing among our various departments
- Responsible for entering all customer complaints, and credit
disputes received via telephone, email, or mail, utilizing our
complaint management software
- Processing all returned mail, returned check letters, credit
verification letters, or any other correspondence received
- Proper handling of processing paid out contracts, and releasing
liens in a timely manner, according to state law and company
guidelines
- Efficiently and accurately handles system related "help desk"
tickets
- Accurately posts all centralized payment handling; including
but not limited to mail, electronic, repo payments, bankrupt
trustee payments, and garnishment payments
- Preparing daily banking deposit, balancing cash drawers each
day, maintaining a cash count record, and other cashier related
duties
- Processing charge off transactions on all 180 day delinquent
accounts
- Processing of modification requests
- Manages risk relative to position
- All other duties assigned by Management BASIC QUALIFICATIONS:
- High School Diploma or GED from accredited institution
- 0 - 2 years consumer finance or related experience
- Detail oriented and ability to multi-task
- Excellent analytical and problem solving skills
- Excellent communication and customer service skills
- Proficient working knowledge of Microsoft Windows, Excel and
Word Applications
- Ability to work with minimum supervision
- Use of personal vehicle may be required for mail collection and
bank deposits made at off-site locations; - mileage is reimbursed
for these activities
- May require lifting of materials up to 15 lbs. WORKING
CONDITIONS:
- Traditional office environment
- Overtime and weekend hours may be required due to seasonal or
month-end needs, or as requested If you are interested in a fast
paced, high growth, team oriented and great culture environment,
you'll enjoy a career with us!
Keywords: Lendmark Financial Services, LLC, Gilbert , Centralized Servicing Representative I, Other , Gilbert, Arizona
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