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RESIDENCY CLASSIFICATION SPECIALIST

Company: Arizona State University
Location: Gilbert
Posted on: June 20, 2022

Job Description:

Residency Classification Specialist

Arizona State University

University Registrar Services

Campus: Tempe

80218BR



Job Description

University Registrar Services seeks a Residency Classification Specialist to join the Residency Classification team at the Tempe Campus. This position works directly with students, university staff, and faculty by advising to the residency requirements and completing complex reviews of applications, petitions, and confidential and sensitive information and documentation in a faster-than-average pace. This position seeks to build positive and collaborative relationships with the university community while managing multiple priorities and acquiring ongoing skills and knowledge.



Salary Range

$17.79 per hour



Close Date

23-June-2022



Essential Duties

Adhere to and apply established guidelines and policies.
Responds to inquiries and communicates with students, staff, and general public in person, by telephone, Zoom, or email, regarding the dissemination of applicable residency policies and processes, and university resources.
Uses computer to research residency inquiries and verify the status of petitions via daily use of PeopleSoft, Salesforce, internet, and MS Office applications.
Display strong attention to detail and concern for accuracy while evaluating petitions and summarizing decision-making process.
Drafts correspondence; answers questions or complaints and makes recommendations and adjustments within established limits, especially for non-routine and complex issues.
Serves as a reference source for section to assist staff, students and the public in resolving discrepancies; responds to questions and ensures necessary follow-up.
Identify and recommend process improvements.
Assists with special projects and with the training of new staff.



Minimum Qualifications

Bachelor's degree in Business Administration or a related field; OR, Four years of student affairs or business administration experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.



Desired Qualifications

Experience in student support services in higher education.
Experience in using analytical skills to make informed decisions and expressing ideas in a clear and logical manner.
Experience with providing customer service in a team environment and in a high-volume service location.
Evidence of effective communication skills.
Experience in work that requires organization, attention to detail, and prescribed deadlines.
Experience working with confidential and sensitive information and documentation.
Demonstrated knowledge of higher education policies and procedures.
Demonstrated knowledge of FERPA and other university policies and procedures.
Experience in retrieving and updating information in a computerized student information and communication systems (e.g., PeopleSoft and Salesforce).
Experience in using Microsoft applications (i.e., Outlook, Word, Excel).



Working Environment

Communicate supportively, empathetically.
Use computer equipment, software, and relevant computer systems (e.g., PeopleSoft, Microsoft Office Suite, Salesforce, Jabber, Finesse, etc.)
Analyze policies and processes to resolve issues.
Frequent/constant sitting on chair at desk or work area.
May require occasional lifting up to 15 lbs.



Department Statement

The University Registrar Services develops and maintains registration and academic records for the University, consistently applying a commitment to accuracy, integrity, and confidentiality. Our primary goal is to promote quality by exceeding the expectations of our customers, as we assist students, prospective students, parents, alumni, faculty, staff, and the community. Through an array of diversified functions, innovative technology, and focused data reporting, University Registrar Services actively supports the colleges/schools in the advancement of the University's goals for service, teaching, retention, and graduation. ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leaves program (vacation, sick, and family); paid holidays; and retirement programs.



Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant to view ASU President Crow's video on what ASU has to offer employees.



ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.



ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco



Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.



Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.



Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.



ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.



Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.



Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.



Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.



Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.



ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.



Only electronic applications are accepted for this position.



IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.



To apply please go to www.asu.edu/asujobs/ see Req Id# 80218BR

Keywords: Arizona State University, Gilbert , RESIDENCY CLASSIFICATION SPECIALIST, Other , Gilbert, Arizona

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