RESIDENCY CLASSIFICATION SPECIALIST
Company: Arizona State University
Posted on: June 20, 2022
Residency Classification Specialist
Arizona State University
University Registrar Services
University Registrar Services seeks a Residency Classification
Specialist to join the Residency Classification team at the Tempe
Campus. This position works directly with students, university
staff, and faculty by advising to the residency requirements and
completing complex reviews of applications, petitions, and
confidential and sensitive information and documentation in a
faster-than-average pace. This position seeks to build positive and
collaborative relationships with the university community while
managing multiple priorities and acquiring ongoing skills and
$17.79 per hour
Adhere to and apply established guidelines and policies.
Responds to inquiries and communicates with students, staff, and
general public in person, by telephone, Zoom, or email, regarding
the dissemination of applicable residency policies and processes,
and university resources.
Uses computer to research residency inquiries and verify the status
of petitions via daily use of PeopleSoft, Salesforce, internet, and
MS Office applications.
Display strong attention to detail and concern for accuracy while
evaluating petitions and summarizing decision-making process.
Drafts correspondence; answers questions or complaints and makes
recommendations and adjustments within established limits,
especially for non-routine and complex issues.
Serves as a reference source for section to assist staff, students
and the public in resolving discrepancies; responds to questions
and ensures necessary follow-up.
Identify and recommend process improvements.
Assists with special projects and with the training of new
Bachelor's degree in Business Administration or a related field;
OR, Four years of student affairs or business administration
experience; OR, Any equivalent combination of experience and/or
education from which comparable knowledge, skills and abilities
have been achieved.
Experience in student support services in higher education.
Experience in using analytical skills to make informed decisions
and expressing ideas in a clear and logical manner.
Experience with providing customer service in a team environment
and in a high-volume service location.
Evidence of effective communication skills.
Experience in work that requires organization, attention to detail,
and prescribed deadlines.
Experience working with confidential and sensitive information and
Demonstrated knowledge of higher education policies and
Demonstrated knowledge of FERPA and other university policies and
Experience in retrieving and updating information in a computerized
student information and communication systems (e.g., PeopleSoft and
Experience in using Microsoft applications (i.e., Outlook, Word,
Communicate supportively, empathetically.
Use computer equipment, software, and relevant computer systems
(e.g., PeopleSoft, Microsoft Office Suite, Salesforce, Jabber,
Analyze policies and processes to resolve issues.
Frequent/constant sitting on chair at desk or work area.
May require occasional lifting up to 15 lbs.
The University Registrar Services develops and maintains
registration and academic records for the University, consistently
applying a commitment to accuracy, integrity, and confidentiality.
Our primary goal is to promote quality by exceeding the
expectations of our customers, as we assist students, prospective
students, parents, alumni, faculty, staff, and the community.
Through an array of diversified functions, innovative technology,
and focused data reporting, University Registrar Services actively
supports the colleges/schools in the advancement of the
University's goals for service, teaching, retention, and
graduation. ASU offers an array of employee benefits, including
reduced tuition for employees, their spouses and dependents;
competitive rates for health and life benefits; a wellness program;
disability and leaves program (vacation, sick, and family); paid
holidays; and retirement programs.
Visit https://cfo.asu.edu/hr-benefits for further details, as well
as https://cfo.asu.edu/hr-applicant to view ASU President Crow's
video on what ASU has to offer employees.
Arizona State University is a new model for American higher
education, an unprecedented combination of academic excellence,
entrepreneurial energy and broad access. This New American
University is a single, unified institution comprising four
differentiated campuses positively impacting the economic, social,
cultural and environmental health of the communities it serves. Its
research is inspired by real world application blurring the
boundaries that traditionally separate academic disciplines. ASU
serves more than 100,000 students in metropolitan Phoenix, Arizona,
the nation's fifth largest city. ASU champions intellectual and
cultural diversity, and welcomes students from all fifty states and
more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit
Arizona State University is a VEVRAA Federal Contractor and an
Equal Opportunity/Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, protected veteran status, or any other
basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety
In compliance with federal law, ASU prepares an annual report on
campus security and fire safety programs and resources. ASU's
Annual Security and Fire Safety Report is available online at
https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may
request a hard copy of the report by contacting the ASU Police
Department at 480-965-3456.
Relocation Assistance - For information about schools, housing
child resources, neighborhoods, hospitals, community events, and
taxes, visit https://cfo.asu.edu/relocation-services.
ASU conducts pre-employment screening which may include
verification of work history, academic credentials, licenses, and
Background Check Statement
ASU conducts pre-employment screening for all positions which
includes a criminal background check, verification of work history,
academic credentials, licenses, and certifications. Employment is
contingent upon successful passing of the background check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date
Please include all employment information in month/year format
(e.g., 6/88 to 8/94), job title, job duties and name of employer
for each position.
Resume should clearly illustrate how prior knowledge and experience
meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews,
unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of "equivalent combination" in
the minimum qualifications? It means one year of higher education
or 24 credit hours, is equal to one year of experience. For
example, a four year Bachelor's degree is equal to four years of
To apply please go to www.asu.edu/asujobs/ see Req Id# 80218BR
Keywords: Arizona State University, Gilbert , RESIDENCY CLASSIFICATION SPECIALIST, Other , Gilbert, Arizona
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