PAS Representative
Company: Banner Health
Location: Gilbert
Posted on: June 20, 2022
Job Description:
Primary City/State:Gilbert, ArizonaDepartment Name: Banner
Staffing Services-AZWork Shift: VariedJob Category:Revenue
CycleBanner Staffing Services (BSS) offers Registry/Per Diem
opportunities within Banner Health. Registry/Per Diem positions are
utilized as needed within our facilities. These positions are great
way to start your career with Banner Health. As a BSS team member,
you are eligible to apply (at any time) as an internal applicant to
any regular opportunities within Banner Health.As a valued and
respected Banner Health team member, you will enjoy:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Employee Assistance Program
- Employee wellness program
- Discount Entertainment tickets
- Restaurant/Shopping discounts
- Auto Purchase PlanRegistry/Per Diem positions do not have
guaranteed hours and no medical benefits package is offered.
Completion of post-offer Occupational Health physical assessment,
drug screen and background check (includes; employment, criminal
and education) is required.POSITION SUMMARYThis position conducts
customer service, registration, point of service collections, may
validate and/or obtain authorizations from payers in order to
maximize reimbursement. Provides a customer-oriented interaction
with each patient in order to maximize customer experience. Obtains
all required consents for each registration. Document all facets of
the registration process, loads correct payer(s) to each account
and meet accuracy goals as determined by management. Collect
payments and regular collection targets as determined by
management. May perform financial counseling when appropriate.
Meets productivity targets as determined by management.
Demonstrates the ability to resolve customer issues and provide
excellent customer service.CORE FUNCTIONS1. Helps provide a
positive customer experience by welcoming patient to facility,
introducing self, explaining what rep intends to do with patient,
thanking them for choosing Banner Health.2. Performs
pre-registration/registration processes, verifies eligibility and
obtains authorizations submits notifications and verifies
authorizations for services. Verifies patient's demographics and
accurately inputs this information into A/D/T system, including
documenting the account thoroughly in order to maximize
reimbursement and minimize denials/penalties from the payor(s).
Obtains federally/state required information and all consents and
documentation required by the patient's insurance plan(s). Must be
able to consistently meet monthly individual accuracy goal as
determine by management.3. Verifies and understands insurance
benefits, collects patient responsibility based on estimates at the
time of service or during the pre-registration process. As assigned
collection attempts may be made at the bedside. Must be able to
consistently meet monthly individual collection target as
determined by management.4. May provide financial counseling to
patients and their families. Explains company financial policies
and provides information as to available resources, offers and
assists patients with applying for Medicaid. Assists patients with
completing all financial assistance programs (i.e.: basic financial
assistance, enhanced financial assistance, prompt pay discount,
loan program).5. Acts as a liaison between the patient, the billing
department, vendors, physician offices and the payor to enhance
account receivables performance and meet payment collection goals,
resolve outstanding issues and/or patient concerns and maximize
service excellence.6. Communicates with physicians, clinical and
hospital staff, nursing and Health Information Management Services
to resolve outstanding issues and/or patient concerns. Works to
meet the patient's needs in financial services.7. Consistently
meets monthly individual productivity goal as determined by
management. Completes daily assignments/work lists, keeps
electronic productivity log up to date and inputs information
accurately. Identifies opportunities to improve process and
practices good teamwork.8. Provides a variety of patient services
and financial services tasks. May be assigned functions such as
transporting patients, may precept new hire employees, recapping
daily deposits, posting daily deposits or conducting other work
assignments of the Patient Financial Services team.9. Works
independently under regular supervision and follows structured work
routines. Works in a fast paced, multi task environment with high
volume and immediacy needs requiring independent decision making
and sound judgment to prioritize work and ensure appropriateness
and timeliness of each patient's care. This position requires the
ability to retain large amounts of changing payor
information/knowledge crucial to attaining reimbursement for the
services provided. Primary external customers include patients and
their families, physician office staff and third-party
payors.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent
working knowledge.Requires knowledge of patient financial services,
financial, collecting services or insurance industry experience
processes normally acquired over one or more years of work
experience. Requires the ability to manage multiple tasks
simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication
skills to effectively interact with a wide range of audiences.
Employees working at Banner Behavioral Health Hospital or the Whole
Health Clinic must possess an Arizona Fingerprint Clearance Card at
the time of hire and maintain the card for the duration of their
employment. Employees working at Banner MD Anderson on the Banner
University Medical Center Phoenix campus must possess a State of
Arizona Department of Public Safety Level One Fingerprint Clearance
Card at the time of hire and maintain the card for the duration of
their employment. This is a requirement of the Whole Family
Counseling Program held at this specific facility.Strong knowledge
in the use of common office software, word processing, spreadsheet,
and database software are requiredPREFERRED QUALIFICATIONSCHAA
certification is preferred. Work experience with the Company's
systems and processes is preferred. Previous cash collections
experience is preferred.Additional related education and/or
experience preferred.
Keywords: Banner Health, Gilbert , PAS Representative, Other , Gilbert, Arizona
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