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Fraud Supervisor

Company: Isagenix
Location: Gilbert
Posted on: June 20, 2022

Job Description:

Position Summary:This position will supervise and assist in the day to day responsibilities of fraud detection and prevention globally. Responsible for driving down fraud losses through prevention and/or effective responses to fraud chargebacks. Help implement and own fraud software solutions with focus on continuous improvement. The position develops and improves procedures to ensure minimal risk of fraud. Work closely with IT, Merchant Services, Customer Care, and Compliance on fraud prevention initiatives.Essential Duties & Responsibilities (Other duties may be assigned):

  • Direct and oversee the work of fraud prevention professionals, including training, mentoring and performance appraisals insuring professional development.
  • Monitor potential fraudulent orders and ensure we meet/exceed defined response times.
  • Detect/Identify fraud patterns and help drive change in process/systems to minimize fraud.
  • Provide input and solutions for improvement with current fraud order process.
  • Develop monthly/quarterly dashboard reporting to allow the review on various areas, chargebacks, orders stopped, money saved, etc.
  • Analyze trends with the goal of identifying emerging fraudulent schemes or risks; recommends proactive, preventative measures that are meant to reduce exposure and limit Isagenix liability.
  • Delegate daily tasks to ensure team is achieving desired results.
  • Ensure that chargebacks are being responded to prior to the expiration date.
  • Drive initiatives to increase productivity and efficiency.
  • Work with external vendors and IT to ensure implemented fraud tools are operating correctly.Minimum Qualifications (These are the requirements that all applicants MUST HAVE to be considered for this position):
    • Bachelor's degree from an accredited institution.
    • Minimum of 5 years' experience in analytical role.
    • 2 years of proven experience in a lead or supervisor level role.
    • Skilled in the use of Microsoft office software to include Word, Excel, PowerPoint, and Outlook.
    • Strong interpersonal skills, detail oriented and able to coordinate/manage multiple tasks simultaneously.
    • Working knowledge of e-commerce credit card processes, terminology and software.
    • The office environment requires the use of standard office equipment and personal computers.Preferred Qualifications:
      • Degree from an accredited institution in Business or IT
      • Professional experience in network marketing or health and wellness industry.

Keywords: Isagenix, Gilbert , Fraud Supervisor, Other , Gilbert, Arizona

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