Patient Care Coordinator - Mercy Gilbert Medical Center - Gilbert, AZ

Company: UnitedHealth Group
Location: Gilbert
Posted on: September 21, 2022

Job Description:

$2,000 Sign on Bonus for External candidatesCombine two of the fastest - growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SMAs a Patient Care Coordinator, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Positions may be available in the following areas: - Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child and Transplant Services.Shifts will be based on the specific department. Typical shifts are 8 - 10 and start anywhere between 5:00am and 9:00pm, any day of the week. This could vary depending on business needs and additional information will be provided during the interview process. We offer 3 weeks of paid training. Our office is located at 3555 S Val Vista Dr,, Gilbert, AZ 85297Both locations offer shift differentials for afternoons, evenings, nights, and weekends as well as on call pay. We have an onsite cafeteria and gift shop with employee discounts as well as an onsite Starbucks and free parking. Performance based bonuses are also available.Primary Responsibilities:

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Organizes and schedules patient services and appointments for referrals or follow - ups ensuring proper information is forwarded to practitioners
• Utilizes computer systems to enter, access or verify patient data in real - time ensuring accuracy and completeness of information
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessaryYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma / GED (or higher)
  • 6+ months experience in an office setting, customer service setting (over the phone or face to face) or phone support role or call center environment
  • Must be available to work any shift days, evenings, overnight and weekends
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Must be able to work 100% onsite at 3555 S Val Vista Dr,, Gilbert, AZ 85297
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.Preferred Qualifications:
    • 1+ years of Registration experience in a hospital or medical setting
    • Working knowledge of insurance policies and procedures and patient care settings
    • Understanding of medical terminologyUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: -We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at -Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -Careers with Optum. -Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do -your life's best work.SM**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group -is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: #RPO, #RED

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