Hiring CSRs Remote After 30 Days 19/Hour Mon - Fri

Company: Aston Carter
Location: Gilbert
Posted on: November 26, 2022

Job Description:

Join a Growing Healthcare Benefit Solutions Company Here in the Valley!



Main Position Details:



Start: 12/12



Pay: $19.00/Hour



Training: Will take place onsite for the first 30 days Monday - Friday from 7:00am - 3:00pm. 100% Remote After Training



Location: Tempe, AZ



Schedule: Must be will to be assigned an 8-Hour schedule Monday - Friday between the hours of 6:00am - 9:00pm



All Equipment will be provided for the position once remote



Job Description:



+ This customer service representative will be specifically operating out of our dental department.



+ The main functions of this role will include receiving inbound calls from current members with inquiries regarding their current dental insurance coverage, typical call average is between 50 - 90 inbound calls per day.



+ Outbound calls may be needed on occasion for follow up or verification purposes.



+ Other Job Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.



+ Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.



+ Refer unresolved customer grievances to designated departments for further investigation.



+ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.



+ Verifying eligibility and benefits, relaying claim status, instructing customers on appropriate procedures, and assisting members with locating providers



Qualifications:



+ 1+ years' experience in Customer Service in call center setting is required (not looking for candidates from retail environment) Open to people who have experience in an office setting or entry level customer service.



+ Strong computer skills, can navigate accordingly and type notes with accuracy



+ Bilingual in Spanish is a plus**



About Aston Carter:



Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.



At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.



Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Gilbert , Hiring CSRs Remote After 30 Days 19/Hour Mon - Fri, Other , Gilbert, Arizona