Senior Customer Service Representative (Optum) - Phoenix, AZ
Company: Confidential
Location: Gilbert
Posted on: March 17, 2023
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best.Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale.Join us to start Caring.
Connecting. Growing together. Under general supervision in the Call
Center, the Senior Customer Service Representative is responsible
for representing the physicians office through telephonic
communication consisting of both inbound and outbound calls,
schedules appointments and provides direction to callers as needed.
Applies knowledge/skills to a range of moderately complex
scheduling and customer service activities. Responsible for
mentoring lower level team members, assist with more complex issues
and routes appropriately to department Lead as needed. This
position is full-time. Employees are required to have flexibility
to work any of our 8-hour shift schedules during our normal
business hours of 7:00am - 8:00pm (7 days/week). Our office is
located at20414 North 27th Avenue, Phoenix, AZ. Primary
Responsibilities:
Youll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. Required
Qualifications:
Preferred Qualifications:
Careers with Optum. Our objective is to make health care simpler
and more effective for everyone. With our hands at work across all
aspects of health, you can play a role in creating a healthier
world, one insight, one connection and one person at a time. We
bring together some of the greatest minds and ideas to take health
care to its fullest potential, promoting health equity and
accessibility. Work with diverse, engaged and high-performing teams
to help solve important challenges. At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyoneof every race,
gender, sexuality, age, location and incomedeserves the opportunity
to live their healthiest life. Today, however, there are still far
too many barriers to good health which are disproportionately
experienced by people of color, historically marginalized groups
and those with lower incomes. We are committed to mitigating our
impact on the environment and enabling and delivering equitable
care that addresses health disparities and improves health outcomes
an enterprise priority reflected in our mission. Diversity creates
a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment. #RPO #RED by Jobble
Keywords: Confidential, Gilbert , Senior Customer Service Representative (Optum) - Phoenix, AZ, Other , Gilbert, Arizona
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