Sales & Service Advisor - S Higley Rd
Company: Sun Auto Tire and Service
Location: Gilbert
Posted on: March 19, 2023
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Job Description:
Are you looking to have a successful automotive career? At Sun
Devil we are looking for Sales and Service Advisors to join our
team. We are a growing company and if you come ready to give it
your all, your hard work will pay off. The Sales and Service
Advisor is responsible for selling and promoting all products and
services offered by the company by following the company's store
standards and expectations. Benefits: + Competitive Bi-Weekly Pay +
Tuition Reimbursement, up to $3,000 annually + Paid Vacation and
Sick Time + 6 Paid Holidays + Medical, Dental and Vision Insurance
(Effective 1st of the Month after Hire) + Life Insurance (Company
paid) + 401(k) Retirement Savings Plan with Company Match +
Discounted Services on Personal and Immediate Family Vehicles +
Opportunity for Advancement!!! Essential Roles and
Responsibilities: + Promptly greet customers in a professional and
courteous manner both in person and on the telephone using the
Company's standardized customer service techniques. + Listen to and
thoroughly document customer's concerns; inspect vehicle and refer
to service history to accurately identify and verify customer's
service needs. + Recommend services according to appropriate level
of knowledge. Clearly communicate any additional recommendations
from the Automotive Technician to the customer so that they can
make an informed decision. Properly document all recommendations in
customer file. + Promote the sales of appropriate services, parts,
and accessories by demonstrating an understanding of the product
and associated service requirements. + Provide customer with an
accurate quote that includes cost and time of completion for the
services approved by the customer. Provide customer with updates
throughout the day on the status of their services. + Follow proper
procedures when cashing out a customer's ticket to include a review
of the completed multi-point inspection and explanation of
applicable warranties. + Conduct post repair and declined services
follow up phone calls to ensure customer satisfaction for all
individual customers. + Track all new returns, core returns and
warranty parts for individual customers + Other duties as assigned
The Sales and Service Advisor should also adhere to all company
policies and procedures as outlined in the Employee Handbook and
demonstrate behaviors that are consistent with the Company
Standards and Expectations. Qualifications: + High School Diploma
or equivalent + Prior experience as a Service Advisor is helpful,
but not required + Professional appearance and proven ability to
work in a process driven environment + Possess valid Arizona
driver's license, or obtain a valid Arizona driver's license within
30 days of hire date + Possess State Inspector License or ability
to obtain a State Inspector license within 30 days of hire date +
ASE Certified Service Consultant Certification or ability to obtain
within 90 days of hire date + Ability to work a minimum of five
days, including weekends Sun Auto Tire & Service provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. #bayard
Requisition ID: 2023-3292 External Company Name: Sun Auto Tire and
Service External Company URL: sun.auto Street: 6300 S HIGLEY RD
Remote: No
Keywords: Sun Auto Tire and Service, Gilbert , Sales & Service Advisor - S Higley Rd, Other , Gilbert, Arizona
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