Care Services Coordinator (CSC): Telephonic Support
Company: Arkos Health
Location: Gilbert
Posted on: March 19, 2023
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Job Description:
Job Description:The Care Services Coordinator is responsible for
facilitating care for patients by coordinating and scheduling with
USHS field providers. Care Services Coordinators support the
patients through timely, high quality, and efficient health care.
Our care includes all transitional/post-acute support services
through the comprehensive adherence to the multi-disciplinary care
plan, patient self-management goals and referrals to both internal
and external resources.The Company:This role is with USHS, an Arkos
Health Company. Arkos serves health plans and provider
organizations an integrated system-of-care comprised of clinical
and social services backed by a robust technology platform. By
engaging individuals with virtual, in-home, in-clinic and
in-facility care options, Arkos Health delivers advanced
community-based health services that allow our clients to live
healthier, more independent lives.All Employee MUST be fully
COVID-19 Vaccinated. Employees must be local to Arizona.Essential
Duties and Responsibilities:Provide phone support to all
transitional/post-acute teams through inbound/outbound call
management of all patient needs.Provide explanations of all
services and obtain verbal consent from patients for the
transitional/post-acute team and clinical services.Coordinate and
manage schedules for the transitional/post-acute and clinical
services teams in accordance with contracted agreement of all
health plans and referring providers.Initiate timely patient
contact, obtain required documentation of CSA, and scheduling for
the department.Act as a liaison with the referral sources,
transitional/post-acute team, clinical services, and health plans
for coordination of orders, supplies, appointments, and medical
records.Upload all orders, field documents, and requested records
to the patient's charts for the clinical services
team.Qualifications/Skills:High school diploma or GED requiredSome
college or medical certification preferredPrevious customer service
knowledge preferredMA/CNA preferredHealthcare experience
preferredKnowledge of medications, medical terminology and patient
care preferredBilingual is a huge plus!Weekend availability is not
required, but is a plus.Benefits:Fully paid employee
medical/dental/vision/life/short term disabilityEmployer matching
401(k)15 days annual combined sick/PTO with 9 paid holidaysRemote
option availableMust complete our Culture Index Survey. Take the
assessment at This is not a pass/fail test and does not measure
intelligence.Arkos Health EEO StatementAll Arkos Health divisions
are Equal Opportunity Employers. We do not discriminate on the
basis of race, color, religion, age, sex, sexual orientation,
gender identity, national origin, disability, veteran status or any
other status protected under federal, state or local laws.Arkos
Health is a drug free workplace. All job applicants selected for
employment are required to submit to a pre-employment drug test and
background check.
Keywords: Arkos Health, Gilbert , Care Services Coordinator (CSC): Telephonic Support, Other , Gilbert, Arizona
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