Patient Access Lead - Gilbert, AZ
Company: UnitedHealth Group
Location: Gilbert
Posted on: September 15, 2023
Job Description:
$ 2,000 Sign-On Bonus for External CandidatesOptum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best. Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together.
The -Patient Access Lead functions as an integral member of the
team and is the first point of contact for all persons inquiring
about the provider's practice. The primary role is to organize the
practice's daily activities and paperwork.This position is
full-time. Employees are required to have flexibility to work any
shift schedules during our normal business hours. It may be
necessary, given the business need, to work occasional overtime or
weekends. Our office is located at -Mercy Gilbert Medical Center -
3555 S Val Vista Dr, Gilbert, AZ 85297.We offer weeks of paid
training. The hours during training will be discussed.Primary
Responsibilities:
- Leads or coordinates shift operations of assigned activities,
resources, and staff
- Serves as a technical or functional resource and performs
similar duties with staff
- Assigns, monitors, and reviews progress of work. Monitors and
reports compliance with policies and/or procedures.
- Oversees and evaluates orientation and training of assigned
associates. May provide input in the review and evaluation of staff
performance.
- Identifies and corrects any errors found in the registration
information
- Makes decisions on behalf of PAS management in their absense
related to PAS policies and procedures
- Explains the Payment and Billing Assistance Program to all
patients regardless of financial concerns or limitations
- Identifies outstanding balances from patient's previous visits
and attempts to collect any amount due
- Provides feedback to direct manager for implementation of
process improvements, as evidenced by quality audits, trends and
completed process improvement action items
- Works on Special Projects as needed
- Performs the duties of a Patient Access SpecialistYou'll be
rewarded and recognized for your performance in an environment that
will challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent
experience
- 1+ years of Patient Access and/or Patient Registration
experience
- 2+ years of experience analyzing and solving complex customer
problems
- Ability to work any shift schedules during our normal business
hoursPreferred Qualifications:
- 1+ years of experience with prior authorizations
- 1+ years of team lead experience in patient access
- Experience with Microsoft Office products
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial
verification
- Experience with EPIC program
- Ability to perform basic mathematics for financial
payments
- Experience in requesting and processing financial paymentsSoft
Skills:
- Strong interpersonal, communication and customer service
skillsPhysical and Work Environment:
- Standing for long periods of time (10 to 12 hours) while using
a workstation on wheels and phone/headset**PLEASE NOTE** The sign
on bonus is only available to external candidates. Candidates who
are currently working for a UnitedHealth Group, UnitedHealthcare or
related entity in a full time, part time, or per diem basis
("Internal Candidates") are not eligible to receive a sign on
bonus.At UnitedHealth Group, our mission is to help people live
healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location, and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups, and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission.Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #RED
Keywords: UnitedHealth Group, Gilbert , Patient Access Lead - Gilbert, AZ, Other , Gilbert, Arizona
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