GilbertRecruiter
the smart solution for Gilbert jobs

Bilingual Customer Experience Reps $14.50/hr + - Phoenix

Company: Dish Network
Location: Gilbert
Posted on: October 10, 2018

Job Description:

Bilingual Customer Experience Reps $14.50/hr + - Phoenix Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Support Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. The Bilingual Customer Experience Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows: Supports Tier 1 technical support and customer service phone support for external customers Regular and predictable attendance This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests Provide quality technical support service through one-contact resolution to establish a long-term customer relationship Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone Assist customers with their billing and payments as needed Sell multiple entertainment products and services as well as hardware systems and accessories Essential Functions: A Bilingual Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Willingness to work flexible schedules including weekends, holidays, and evenings Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Bilingual Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Bilingual proficiency-fluent in English and Spanish Six-months related customer service/technical support experience and/or training preferred Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Ability to speak effectively with customers and employees of the organization Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Keywords: Dish Network, Gilbert , Bilingual Customer Experience Reps $14.50/hr + - Phoenix, Other , Gilbert, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Now interviewing - Work at home
Description: Premier healthcare company is actively searching for highly motivated individuals to work individually
Company: Career Division
Location: Sun City West
Posted on: 10/18/2018

Part-Time Food Delivery - Uber Eats
Description: Delivering with Uber is an easy way to earn money in your spare time. You sign up, deliver whenever it works for you, and get paid every week.Why deliver with Uber ul li Flexibility: br With Uber, (more...)
Company: Uber Eats
Location: Gilbert
Posted on: 10/18/2018

Tucson practice seeking full-time Optometrist $140K salary + $15K loan repayment
Description: Well-established practice searching for a full time Optometrist for the Tucson, AZ Metropolitan Area. Tucson is surrounded by multiple mountain ranges, including the Santa Catalinas, and is home to the (more...)
Company: ETS Vision
Location: Tucson
Posted on: 10/18/2018


Landscaper The Westin Kierland Resort & Spa (18002WG8)
Description: Heres To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International
Location: Scottsdale
Posted on: 10/18/2018

Policy Title Typists
Description: We are a national specialty staffing company providing highly qualified employees to niche industries. Our focus is quality and our industry-savvy Account Managers recruit the most competent and skilled (more...)
Company: Mommy Jobs Online
Location: Tucson
Posted on: 10/18/2018

Professional Landscapers - Grow Your Business With HomeAdvisor (Waddel
Description: Over 25 million homeowners have trusted HomeAdvisor to help them find quality professionals
Company: HomeAdvisor
Location: Waddell
Posted on: 10/18/2018

Part-Time Food Delivery - Uber Eats
Description: Delivering with Uber is an easy way to earn money in your spare time. You sign up, deliver whenever it works for you, and get paid every week.Why deliver with Uber ul li Flexibility: br With Uber, (more...)
Company: Uber Eats
Location: Goodyear
Posted on: 10/18/2018

Scheduling Interviews Today
Description: Remote Positions Available - Flexible Hours. Seeking upbeat and motivated individuals to join our
Company: TQS
Location: Mesa
Posted on: 10/18/2018

Product / Event Demonstrator
Description: Overview: The Associate is responsible for completing in-store food and non-food demonstrations. Acquires and maintains knowledge of products represented. Serves, demonstrates, intercepts consumers and (more...)
Company: Crossmark
Location: Glendale
Posted on: 10/18/2018

Part Time Demonstration & Sampling
Description: Event Specialist Part Time Sales Are you outgoing, friendly and enjoy meeting new people Our part time Event Specialist jobs are fun and exciting and could be a great fit for you Join our winning team (more...)
Company: Advantage Solutions
Location: Glendale
Posted on: 10/18/2018

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Gilbert RSS job feeds