GilbertRecruiter Since 2001
the smart solution for Gilbert jobs

Bilingual Spanish: Contact Center - Become a Customer Experience Rep - Phoenix - Gilbert

Company: DISH
Location: Gilbert
Posted on: June 13, 2019

Job Description:

Summary
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.Opportunity is here. We are DISH.
Job Duties and Responsibilities
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Support Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.The Bilingual Customer--Experience--Representative answers inbound technical and customer service calls from internal and external customers.-- Other responsibilities as follows:

  • Supports Tier 1 technical support and customer service phone support for external customers
  • Regular and predictable attendance
  • This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests
  • Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
  • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
  • Assist customers with their billing and payments as needed
  • Sell multiple entertainment products and services as well as hardware systems and accessories --Essential Functions:
    A Bilingual Customer--Experience--Representative performs the job duties and responsibilities above as well as the following essential job functions:--
  • Willingness to work flexible schedules including weekends, holidays, and evenings
  • Ability to regularly sit for long periods of time
  • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
  • Take back-to-back phone calls from DISH internal customers nationwide and--assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
  • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc.-- You will be constantly measured on these metrics
  • Deescalate upset or irate customers in order to satisfactorily address their customer service needsSkills - Experience and Requirements
    A successful Bilingual Customer--Experience--Representative will have the following:--
  • High School diploma, GED, or equivalent experience
  • Bilingual proficiency-fluent in English and Spanish
  • Six-months related customer service/technical support experience and/or training preferred
  • Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential
  • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
  • Ability to speak effectively with customers and employees of the organization
  • Strong organizational, time management, and problem solving skills
  • Excellent written and oral communication skills
  • Strong sense of professionalism and active listening skills
  • Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Keywords: DISH, Gilbert , Bilingual Spanish: Contact Center - Become a Customer Experience Rep - Phoenix - Gilbert, Other , Gilbert, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


MJOL Affiliate Marketer
Description: Join Mommy Jobs Online the largest affiliate marketing community and training website on the internet, and discover the freedom of making money online We will show you how you can earn money working (more...)
Company: Mommy Jobs Online
Location: Avondale
Posted on: 06/19/2019

Snack Bar Attendant - JW Marriott Tucson Starr Pass Resort & Spa - (190019J6)
Description: Here's To Your Journey with JW Marriott Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than (more...)
Company: Marriott International
Location: Oro Valley
Posted on: 06/19/2019

Virtual Assistant
Description: Our clients are busy, small business owners who hire us to handle their phone calls and treat their customers the way they would. Our job is to answer those phone calls, and do what we can to be helpful, (more...)
Company: Mommy Jobs Online
Location: Oro Valley
Posted on: 06/19/2019


HR Personnel Assistant
Description: Job Duties: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads on a daily basis of (more...)
Company: Mommy Jobs Online
Location: Avondale
Posted on: 06/19/2019

Book keeper
Description: We are a family business needing help with accounting both business and personal. We have been in business in Prescott,
Company: Silvercreek
Location: Prescott Valley
Posted on: 06/19/2019

Benefit Representative
Description: Well known company is seeking qualified people to fill several open positions within the company. Those people hired will have
Company: JPG Company
Location: Avondale
Posted on: 06/19/2019

Apply Now!! Now Interviewing Reps to fill at home positions!!
Description: Need income Want freedom Missing out on your children's life If this is you, we are looking
Company: Freedom Enterprise Inc.
Location: Oro Valley
Posted on: 06/19/2019

Hair Stylist - Licensed - GOODYEAR, AZ-960 S Sarival Ave, 85338
Description: Sport Clips is hiring Licensed Hairstylists, Cosmetologists and Barbers in our rapidly growing, exciting, fast-paced salons JOB DESCRIPTION Sport Clips is the nation's leading Men's and Boys' hair care (more...)
Company: Sport Clips
Location: Goodyear
Posted on: 06/19/2019

Executive Assistant
Description: Mommy Jobs Online is looking for an experienced Executive Assistant to partner with the senior most members of our team. Youll help leaders in the company to be more effective by coordinating schedules, (more...)
Company: Mommy Jobs Online
Location: Avondale
Posted on: 06/19/2019

Representatives Needed - Telecommute
Description: Nation's Premier Health Discount Program Company is looking for leaders -Customer service skills
Company: Ameriplan
Location: Oro Valley
Posted on: 06/19/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Gilbert RSS job feeds