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Reservationist

Company: Transdev North America
Location: Gilbert
Posted on: June 14, 2019

Job Description:

Job Locations US-AZ-Gilbert Posted Date 1 month ago(4/23/2019 12:54 PM) Requisition ID 2019-10225 Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler Internal Code #TNA Internal Reference 549 Internal Code 3 Ind1 Company/Division Transdev Services Overview Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. Takes customer calls and schedules customer rides using a computerized scheduling system. Creates daily manifests for paratransit drivers based on customer demands. Investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures. Starting rate of pay $14.00 per hour. Responsibilities * Answers customer calls and inputs all customer rides using a computerized scheduling system; enters new customer information or changes into the system * Provides customer service with late vehicle service, verifying 'No Shows' and assisting riders with resolving service related complaints * Receives customer inquiries and complaints; answers questions and provides information about services; resolves customer inquiries relating to transportation; communicates resolution to customers * Creates daily manifests for paratransit drivers based on customer demands. * Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs. * Clearly and accurately documents issues. * Maintains a clean and well-organized work area Other duties as required. Qualifications Education, Licensing, and Certifications: * High school diploma or equivalent, such as GED, required Experience Preferred: * 1 year or more of customer service experience preferred. Skills and Knowledge Required: * Ability to read, comprehend and understand maps * Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes * Basic math, writing, and computer skills * Ability to communicate via telephone with clear speech and a pleasant phone manner Travel requirement (as a percent):

Keywords: Transdev North America, Gilbert , Reservationist, Other , Gilbert, Arizona

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