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Quality Assurance Advisor I - KYC Operations

Company: USAA
Location: Gilbert
Posted on: September 13, 2019

Job Description:

Purpose of JobEnterprise AML Compliance is seeking a Quality Control and Quality Assurance (QC/QA) Analyst I for the KYC Operations Team. The Anti-Money Laundering (AML) Analyst is a position within the Enterprise AML Compliance KYC Team which supports the priorities established by Enterprise AML Compliance.
This role will work in close collaboration with the Enterprise AML team, AML Compliance colleagues, and Subject Matter Experts (SMEs) (e.g., Data and Analytics, Investigations, Compliance Testing, AML Governance), as well as other Compliance and Oversight functions.

Responsible for developing and implementing quality assurance programs to ensure effective and efficient policies, processes, and procedures. In addition, this role makes recommendations on measurements and process improvements utilizing best practices and ensures coaching and training resources meet quality objectives. Ensures quality standards are established in accordance with internal practices and regulatory requirements.Job RequirementsTasks:Provides proficient knowledge and guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance programs, practices and policies.
Identifies and evaluates quality standards, measurements, and process improvements to ensure effective and efficient business solutions.
Administers quality assurance programs and communicates quality program decisions.
Uses quality methods and tools to identify, analyze, improve, and implement business solutions.
Recommends policy and procedural changes.
Ensures quality standards are established in accordance with internal practices and regulatory requirements.
Schedules and facilitates training and administers training materials and events to meet quality requirements.
Briefs key stakeholders and management on audit results, trends, studies, and initiatives, and recommends courses of action.
Serves as a resource to less experienced team members and identifies appropriate issues for escalation.Minimum Education:
Bachelor's Degree
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.Minimum Experience:
4 or more years of operations or process experience to include 2 years of quality assurance or quality improvement experience.

  • Provides proficient knowledge and guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance programs, practices and policies.
  • Identifies and evaluates quality standards, measurements, and process improvements to ensure effective and efficient business solutions.
  • Administers quality assurance programs and communicates quality program decisions.
  • Uses quality methods and tools to identify, analyze, improve, and implement business solutions.
  • Recommends policy and procedural changes.
  • Ensures quality standards are established in accordance with internal practices and regulatory requirements.
  • Schedules and facilitates training and administers training materials and events to meet quality requirements.
  • Briefs key stakeholders and management on audit results, trends, studies, and initiatives, and recommends courses of action.
  • Serves as a resource to less experienced team members and identifies appropriate issues for escalation.Minimum Requirements:
    • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
      • 4 or more years of operations or process experience to include 2 years of Quality Assurance or Quality Improvement experience.Preferred Skills:
        • 4 or more years AML detection or relevant experience KYC operations.
        • Advanced application of BSA, AML, OFAC, and other AML regulatory policies.
        • Previous experience using MS Office.
        • Experience in Anti-Money Laundering (AML)/Know Your Customer ("KYC") including performing KYC Profile.
        • Quality Control and Quality Assurance (QC/QA) experience.
        • BSA/AML and KYC compliance experience and background.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. - Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is notavailable for this position.

Keywords: USAA, Gilbert , Quality Assurance Advisor I - KYC Operations, Other , Gilbert, Arizona

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