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Dispatch Operations Specialist

Company: Amazon
Location: Gilbert
Posted on: October 12, 2019

Job Description:

This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We're looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.The Central Dispatch Associate coordinates the delivery of customer orders between Amazon drivers, third-party companies, and Amazon Operators.Shift Details:This role is--Flexible Part-TimeScheduled days are posted weekly. You will be able to select the days you want to work. (Subject to business needs)Ability to work nights, weekends and holidaysThere are no guaranteed minimum weekly hoursGet shift requests and accept them right on your phoneWhat it's like to work as a Central Dispatch Associate:--Coordinate rescue support between two driversInterpret information from different sources to determine best course of action to drive delivery successCommunicate with delivery partners ensuring on-time deliveryCoordinate with Amazon Station Operators to ensure routes dispatch timely and accuratelySolve for planned and unplanned events (traffic, weather, sporting, community) leading to anomalies outside normal dispatch operationsIdentifies exceptions and escalates to managementCompletes intra-window reports using standard tools/processCandidates must be flexible to work weekends and/or eveningsAll work is executed on a computer through Amazon proprietary software and Microsoft OfficeJob RequirementsStrong Computer SkillsStrong writing SkillsExperience communicating with diverse audiencesAbility to learn quickly in a fast-paced environmentCandidates must be flexible to work weekends and/or evenings -- Basic QualificationsHigh School diploma or equivalentMust be at least 18 years old--Preferred Qualifications--Strong computer skills using a transportation management system as well as Microsoft Office products.Good teamwork mentality: able to build trustworthy and supportive working relationships.Strong logical thinking, analytical skills, and problem solving skills.Five years of experience in customer support and/or distribution operations.Experience in transportation/dispatch industry is a plus.Strong computer skills using a transportation management system as well as Microsoft Office products.Ability to learn quickly in a fast-paced environment. --Amazon is an Equal Opportunity Employer --- Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / AgePandoLogic.Category: Logistics, Keywords: Dispatcher

Keywords: Amazon, Gilbert , Dispatch Operations Specialist, Other , Gilbert, Arizona

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