Network Support Analyst

Company: Deloitte
Location: Gilbert
Posted on: April 5, 2021

Job Description:

Core Business Operations - vNOC Solutions Analyst Are you an experienced, passionate pioneer in technology? A roll-up-your-sleeves NOC Support Analyst who wants be part of a collaborative environment, who can incorporate new ideas in a think-tank and share them with your colleagues? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ... Work you'll doResponsibilities bullvNOC Team members support the day-to-day operations of a team of network operations specialists and Incident Managers bullWill respond to supporting Incident Managers for service interruptions until restoration is achieved, identification, addressing high priority issues in a timely manner, while prioritizing and distributing of team workload to achieve the results. bullCreate and maintain vNOC knowledge articles, runbooks, and SOPS and communicate to external support teams as necessary and support Tier 2 major incidents, and problem management The Team Our Systems Engineering team delivers large-scale software applications and integrated systems, and assists clients with architecture design, assessment and optimization, and definition. We develop service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems, and we deliver technology enablement to support CIO services transformation. Systems Engineering professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts. Required Qualifications bullExperience handling technical requests on standard windows infrastructure laptops, desktops, VMWare, and basic Microsoft software solutions bullAbility to troubleshoot routers, switches firewalls on solutions such as Cisco 6500, AnyConnect VPN, F5, VOIP, Nexus 5000 and Check Point bullSolid technical exposure on TCPIP, VLAN, SMP, IPXSPX, IGRP or any other networkinfrastructure environments bullKnowledge of ticketcase documentation applications to log client issues and track resolution of problem tickets bullLegally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future bullMust live or relocate to Gilbert, AZ. bullBachelor's degree in Computer Science, Information Technology or equivalent working experience bullMust be able to travel up to 30 (while 30 of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice). bull Must have active secret clearance Preferred Qualifications bullActive Secret Clearance bullSecurity+ bullCloud Experience a Plus How you'll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Deloitte's culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world. Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Keywords: Deloitte, Gilbert , Network Support Analyst, Professions , Gilbert, Arizona