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Senior Technician - Customer Networks

Company: DISH Network
Location: Gilbert
Posted on: November 18, 2021

Job Description:

Department Summary: DISH is a Fortune 250 company with more than $14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.The Broadcast Networks Operations Team is responsible the day-to-day management of the Broadcast Networks infrastructure including satellite uplink centers, data center and remote site operations. This includes fulfilling work requests, responding to incidents, and supporting system change requests. This team is the primary point of contact for any Broadcast Network requests or inquiries and the first line of defense for resolving service related outages.Work is performed in shifts within a 24x7 NetworkOperations Center environment. Candidates must beavailable to work ANY SHIFT, including nights,weekends, and holidays, as dictated by the needs of the business. Job Duties and Responsibilities: Provide Tier 1 and 2 network supportDay-to-day monitoring of network operations: configuration, capacity, access, performance and security management.Respond to tickets opened by customers, routine alarms and network issues.Network change management: support modifications, maintenance to complex network systems.Perform fault management and problem resolution in a highly complex, mission critical network environment.Work closely with other departments to ensure problem resolution and minimize time to restoral.Document and escalate appropriate issues and problems.Mentor and train new employees.Must be available to work ANY SHIFT, including nights,weekends, and holidays, as dictated by the needs of the business. Skills, Experience and Requirements: A successful Senior Technician will have the following:Ability to deal with concurrent problems and issues effectively. Ability to work under a dynamic and high-pressure environment.2+ years of experience with configuring Cisco network equipment, strong knowledge of IOS.2+ years of experience with routing and switching concepts and the ability to apply strong troubleshooting skills to resolve complex problems are essential.Excellent communication skills and strong customer service orientation. Able to clearly communicate network issues and the status of efforts to resolve problems.Ability to work effectively with cross-functional teams and must be flexible enough to deal with different technical skill levels, skill sets and highly dynamic work environment and schedules.Self-sufficient with analytical skills requiring little supervision.The capability to creatively approach problems not covered by existing procedures is also important.CCNA or equivalent level certificationPreferred Qualifications:Experience with Cisco NexusExperience with F5 Load BalancersExperience with Checkpoint FirewallsExperience with Juniper Networks equipmentExperience with Data Center TechnologiesExperience with Next Generation Technologies (SDN, virtualization)

Keywords: DISH Network, Gilbert , Senior Technician - Customer Networks, Professions , Gilbert, Arizona

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