Personal Lines - Client Services Analyst I

Company: The Cincinnati Insurance Companies
Location: Gilbert
Posted on: May 27, 2023

Job Description:

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person -.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Start your journey with us

The Cincinnati Insurance Companies' Personal Lines Operations department is currently seeking a client services analyst to develop test matrices and test cases that are applied during user acceptance testing for the PLD Diamond system in our Gilbert, AZ office. 3-4 weeks of training will be provided at headquarters in Fairfield, Ohio.

Salary: The pay range for this position is $40,000 - $50,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be Ready To:

• offers analysis of system requirements and specification documentation
• assists in the creation of test matrices and test cases
• takes an active role in user acceptance testing
• executes scripted and ad hoc test requests that require considerable self-direction, creativity and system knowledge
• researches system problems and issues
• communicates effective system workflows or processes to users
• advocates for the agents' workflow and business interests
• identifies and researches trends and issues among Diamond users
  
  Be Equipped With:
  • technical aptitude
  • personal lines knowledge
  • analytical skills
  • strong written and oral communication skills
  • technical knowledge and expertise in personal lines forms, coverages, practices and processes
  • attention to detail
  • has excellent customer service and communication skills
  • is team oriented
  • takes initiative
  • has strong decision making, logical thinking and judgement skills
  • demonstrated knowledge in rating, product, underwriting or customer service
  • good working knowledge of personal lines insurance products - preferred
  • demonstrated experience with Microsoft - Excel, Word and Outlook
  • technical knowledge and expertise in personal lines forms, coverages, practices and processes preferred You've Earned: bachelor's degree preferred; will consider an associate's degree with previous Personal Lines insurance experience
    
    Enhance your talents
    
    Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.
    
    Enjoy benefits and amenities
    
    Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
    
    Embrace a diverse team
    
    As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.

Keywords: The Cincinnati Insurance Companies, Gilbert , Personal Lines - Client Services Analyst I, Professions , Gilbert, Arizona