Business Process Consultant Senior
Posted on: August 15, 2019
Purpose of Job Establishes strategic partnerships and maintains
effective relationships with assigned CoSA business unit(s) and
manages stakeholder interests including but not limited to CFO, HR,
IT, and Legal. Applies expert knowledge and acts as a trusted
advisor by providing consultation services to internal clients in
areas of strategic sourcing, alternatives and solutions, supplier
management, third party risk management, and global operations.
Collects and consolidates demand and identifies opportunities by
business portfolio, vertically within the CoSA and/or horizontally
across the enterprise. Understands the customer market strategy and
proactively identifies and confirms business requirements. Oversees
the development of business process related solutions for clients.
Viewed by customers as a consultant. Defines client needs,
determines a strategy and develops a plan/proposal for delivery of
the project which generally leads to a client's internal process or
function being modified for improved efficiency and effectiveness.
May involve the recommendation to shift future performance to a
third party. Selects, develops, and evaluates personnel to ensure
the efficient operation of the function. We are currently seeking a
talented Senior Business Process Consultant in one of the following
locations: San Antonio Home Office, Colorado Springs Campus,
Phoenix, Tampa Campus or Tampa Crosstown. Job Requirements *
Implements and coach's others in the implementation of customer
engagement and product development plans. Develops customer
specific business process program plans that align with customer,
business deliverable, and enterprise strategy and influence
* Acquires and applies expert knowledge of the business and leads
alignment and development of business deliverable processes and
capabilities with business needs.
* Plans, directs, and coordinates activities for complex
* Manages business process risks by using established methodologies
and exercising control plans to ensure alignment with CoSA specific
requirements, process requirements, and business needs. Identifies
CoSA and business process risks across all activities.
* Develops communication plans for customers and internal
stakeholders. Ensures alignment between internal stakeholders and
customers across all business process projects and services using
proactive communication and engagement strategies.
* Utilizes reporting, data, and analytics to measure process and
project performance, deliver operational efficiencies, and inform
key stakeholders. Minimum Education: * Bachelor's degree, OR, 4
additional years' experience beyond the minimum required may be
substituted in lieu of a degree. Minimum Experience: * 6+ years
business process consulting or related experience.
* Advanced knowledge of the function/discipline and demonstrated
application of knowledge, skills and abilities towards work
* Advanced level of business acumen in the areas of the business
operations, industry practices and emerging trends required.
* Qualifications may warrant placement in a different job level*
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not able to change your responses.
Preferred: * 3+ years experience building processes, testing
controls, and monitoring programs for performance.
* P&C Auto Claims Experience to include any combination of
Total Loss, Non-Injury, Injury, Catastrophe
* 2+ years managing 3rd party contracts
* Ability to take complex information and turn into easily
understood messaging from frontline up to EMG level
* Consulting experience with complex problem solving, driving
transformation and influencing change management The above
description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a
detailed description of all the work requirements that may be
performed in the job. At USAA our employees enjoy one of the best
benefits package in the business, including a flexible business
casual or casual dress environment, comprehensive medical, dental
and vision plans, along with wellness and wealth building programs.
Additionally, our career path planning and continuing education
will assist you with your professional goals. Relocation assistance
is available for this position. For Internal Candidates: Must
complete 12 months in current position (from date of hire or date
of placement), or must have manager's approval prior to posting.
Last day for internal candidates to apply to the opening is
08/14/19 by 11:59 pm CST time.
Keywords: USAA, Gilbert , Business Process Consultant Senior, Professions , Gilbert, Arizona
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