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Product Management Analyst Senior

Company: USAA
Location: Gilbert
Posted on: September 14, 2019

Job Description:

Purpose of JobAccountable for analyzing the profitability, competitiveness and sales performance for the product life cycle. Incumbents support Product Managers and partner with other Centers of Excellence (COEs) to compile, analyze and interpret data to make strategic and tactical recommendations. Responsible for defining the business questions and providing insights to improve business performance.Job Requirements

  • Evaluates profit, competitive and sales performance as compared to plan or key metrics.
  • Subject matter expert in consulting and advising the Product Manager on information impacting their business goals.
  • Interacts with key stakeholders across the business to deliver insights that drive the business goals (to include but not limited to: Marketing, Operations, SFO, Legal, Experiences, Digital platforms, etc.).
  • Partners with information technology and business analysts on improving capabilities.
  • Formulates responses to member inquiries elevated by Member Contact teams, as necessary.
  • Researches internal and external information and conducts associated data analyses to assist with product feasibility.
  • Runs moderate to complex statistical models and may present results of research and analysis to senior Product Management leadership, as necessary.
  • Partners with the Product Manager in the development of product dashboards and metrics.Minimum Requirements
    • Bachelor's Degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 6 or more years relevant business support and/or general analysis experience.
    • Advanced level of experience in conducting complex statistical analyses.
    • Advanced knowledge of applicable Microsoft Office applications.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. - This will take approximately 5 minutes. - Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred
      • Deep understanding of the membership, the segments, eligibility and generational shifts.
      • Familiarity with data analytics tools and relational databases; able to pull and analyze basic data about customer behavior.
      • Familiarity with quality metrics (NPS, OSAT, MSAT).
      • Flexible and proactive in researching root-cause analysis.Relocation assistance is notavailable for this position.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.Last day to apply to the opening is 8/18/19 by 11:59 pm CST time.

Keywords: USAA, Gilbert , Product Management Analyst Senior, Professions , Gilbert, Arizona

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