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Dispatch Agent

Company: Amazon
Location: Gilbert
Posted on: January 16, 2020

Job Description:

This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We're looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.

The Central Operation Associate coordinates the delivery of customer orders between Amazon drivers, third-party companies, and Amazon Operators.
Shift Details:This role is Flexible Part-TimeScheduled days are posted weekly. You will be able to select the days you want to work. (Subject to business needs)Ability to work nights, weekends and holidaysThere are no guaranteed minimum weekly hoursGet shift requests and accept them right on your phone
What it's like to work as a Central Operation Associate:
Coordinate rescue support between two driversInterpret information from different sources to determine best course of action to drive delivery successCommunicate with delivery partners ensuring on-time deliveryCoordinate with Amazon Station Operators to ensure customer orders dispatch timely and accuratelySolve for planned and unplanned events (traffic, weather, sporting, community) leading to anomalies outside normal dispatch operationsIdentifies exceptions and escalates to management Completes intra-window reports using standard tools/process Candidates must be flexible to work weekends and/or eveningsAll work is executed on a computer through Amazon proprietary software and Microsoft OfficeCommunicate via phone/chat/email with various Amazon stakeholders to answer real time questions to remove barriersJob Requirements Strong Computer Skills Strong writing Skills Experience communicating with diverse audiencesAbility to learn quickly in a fast-paced environment Candidates must be flexible to work weekends and/or eveningsBasic Qualifications High School diploma or equivalentMust be at least 18 years old

Preferred Qualifications
Strong computer skills using a transportation management system as well as Microsoft Office products.Good teamwork mentality: able to build trustworthy and supportive working relationships. Strong logical thinking, analytical skills, and problem solving skills. Five years of experience in customer support and/or distribution operations. Experience in transportation/dispatch industry is a plus. Strong computer skills using a transportation management system as well as Microsoft Office products. Ability to learn quickly in a fast-paced environment.
Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age



PandoLogic.Category: Logistics, Keywords: Dispatcher

Keywords: Amazon, Gilbert , Dispatch Agent, Sales , Gilbert, Arizona

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