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Customer Service Representatives- Sign on Bonus!!!!!!!

Company: ARCSmart Solutions
Location: Gilbert
Posted on: January 10, 2022

Job Description:

$300 Sign On Bonus!!!!!!!
Our Job Site is located at 971 N Gilbert Road Gilbert AZ 85234.
Inbound Technical / Billing Specialist
As a Technical and Billing specialist, you will assist and resolve internet connectivity issues through a variety of troubleshooting steps and diagnostic tools for residential and small businesses. Assist and answer questions regarding network connectivity, data usage and monthly charges or fees.
Understand and follow customer service techniques and procedures to provide the most professional service possible. Meet or exceed quality, performance, and production standards set by the company and the client. Set an example for appropriate and professional work place conduct, and contribute to a positive atmosphere and work environment.
Strong multi-tasking skills, including conversing while navigating a CRM platform simultaneously
Proficiency in using at least two or more computer applications and programs simultaneously
Excellent active listening and communication skills, good judgement, patience, understanding, and the ability to de-escalate customers while resolving their issue
Must be able to articulate troubleshooting steps clearly and concise to all customers, including those who are elderly, hard of hearing or lack of internet knowledge
Must have basic knowledge of the following equipment and products
Modem, IPS, Upload/Download, Internet speed/service, Router, Broadband satellite internet and VOIP
100% Attendance is required, and schedule flexibility is required
Shifts range from 5am start to 10pm end. Availability based on business needs and performance
Pay Structure and Hours
Training (1st 2 weeks): $13 per/hr
Hour Bonus for working your schedule, kicks in after first two weeks!
After training:
Phase 1 Residential Tech - with schedule adherence bonus up to $16.00 per/hr
Phase 2 Residential Tech - with schedule adherence bonus up to $16.50 per/hr
Small Business Tech - with schedule adherence bonus up to $16.50 per/hr
Enterprise/Corporate Tech - with schedule adherence bonus up to $17.00 per/hr
100% Attendance and schedule flexibility
Hours of Operation is 7 Days a Week- 5am to 10pm.
Shifts range from 5am start to 1pm start. Availability is based on business needs and performance.
Why Choose ARCSmart?
Flexible Hours
Family Environment
PTO that accrues from Day 1!
Paid Training
Direct Deposit
Themed Spirit Weeks
Ping Pong and Foosball Table
Quiet Room
We love to promote from within!!!
Preferred Technical/Call Center Qualifications
Consumer and Small Business:
6 Months Call Center Experience
6 Months Technical Support OR Tech School Courses Completed
Job Type: Full-time
Pay: $14.50 - $16.50 per hour
Health insurance
Paid time off
8 hour shift
Day shift
Evening shift
Monday to Friday
Weekend availability
Supplemental Pay:
Bonus pay
Signing bonus
COVID-19 considerations:
To help keep employees safe and healthy, ARCsmart is currently Social Distancing in our offices as well as providing disinfectant cleaners and hand sanitizer throughout the facility. We have a variety of campaigns to bring employees spirits together!
Customer Service: 1 year (Preferred)
Call Center: 1 year (Preferred)

Job Requirements:
Handle incoming customer service calls
Dispatch incoming customer phone calls
Accept customer calls and return customer
Maintain customer service related information for customer accounts
Ensure quality customer service and customer satisfaction
Maintain customer service voicemail and return customer calls
Provide customers with superior customer service
Provide customer service for internal customers
Capturing customer information and answering customer inquiries
Resolve inbound customer calls regarding account
Take customer orders and provide high-quality customer service
Make out going customer service calls
Work with customer service manager to ensure proper customer service
Resolve any customer service issues
Answering inbound calls and providing excellent customer service
Provide customer support and handling customer inquiries
Combining excellent customer service skills
Assure quality customer service to all customers
Provide exceptional customer service to all customers
Provide superior customer service with all customer interactions

Keywords: ARCSmart Solutions, Gilbert , Customer Service Representatives- Sign on Bonus!!!!!!!, Sales , Gilbert, Arizona

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