Supervisor - Sales Support / Showroom
Company: PELLA WINDOWS DOORS MOUNTAIN WEST
Posted on: January 21, 2023
Gilbert Office & Warehouse - Gilbert, AZ
4 Year Degree
Up to 25%
Admin - Clerical
Sales Support / Showroom Supervisor
Pella Mountain West is a Window and Door industry leader, and we
strive to enhance the lives of our customers and team members. Your
career at Pella will provide you with training and give you the
opportunity to become an expert in your field. Enjoy a fun, fast
paced and supportive culture that you can take pride in being a
part of. We work hard to ensure our team has competitive pay,
excellent medical insurance, bonuses, 401k retirement program,
profit sharing and generous paid time off. With our positive
culture and family spirit we are passionate about what we do.
Summary: The Sales Support / Showroom Supervisor is responsible for
the overall supervision and development of the Sales Support
Coordinators, and Showroom Specialists. The Supervisor will be
coaching, training, and coordinating daily tasks of team members to
ensure effectiveness, efficiency and quality of work performed and
to meet established goals and company standards. The position
requires the Supervisor to be motivated, flexible, and customer
service-minded while leading a group of 10-15 team members. Must be
able to partner with other leaders in the team and
The Supervisor will also be the main point of contact for all
showroom events and activities planned throughout the year. He/She
will be responsible for creating a calendar of events and budget
for each location. This person will be tasked with leveraging the
investments made in the showrooms in each market we serve to
increase Pella brand awareness, provide relevant
education/training, develop critical relationships and to host
industry meetings for targeted audiences throughout the year.
- Responsible for involvement in hiring and supervising the Sales
Support Coordinators, and Showroom Specialists.
- Responsible for overseeing the proper staffing of showrooms and
ensuring proper coverage Monday Thru Saturday. Also monitor and
approve hours of the Showroom Specialists, and Sales Coordinators,
as it relates to showroom coverage.
- Responsible for providing ongoing training and direction to the
Sales Support Team on Pella products as well as 3rd Party products
thereby enabling the proper support of the Trade & Commercial Sales
- Supervise the proper use of proprietary systems such as PQM,
Salesforce, PERL, ADM, etc. by Sales Support Team.
- Responsible for respectfully assigning and directing work;
appraising performance; rewarding and disciplining behaviors;
addressing and resolving concerns and facilitating professional
development of direct and indirect reports.
- Ensures consistency of internal and external customer
experience though training and coaching.
- Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws.
- Responsible to provide motivation and development for each
subordinate to maximize results, job satisfaction and professional
- Responsible for the overall, efficiency, quantity and quality
of work performed in all processes. Provides honest and timely
feedback to all team members.
- Remains alert to changing signals in employee engagement.
- Displays strong problem resolution skills and the aptitude to
overcome obstacles in order to satisfy customers' needs.
- Participates in and serves as a key driver of company and
departmental efforts toward continuous improvement.
- Conducts mid-year and end of year performance reviews.
- Energetic personality
- Skilled at relating to and supporting a variety of
- Strong organizational, time management and problem-solving
- Self-starter, demonstrates a strong work ethic and
responsiveness to customer needs
- Able to work with details, complexity and follow through
- Creates a sense of trust and reliability with internal and
external customers, leads by example
- Able to maintain open and effective communication with cross
- Works collaboratively with customers and Pella team
- Eye for detail and appreciation of design
- Adaptable to changing processes and priorities
- Works well without close supervision, but always keeps their
To perform this job successfully, an individual must show the
ability to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Some travel required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Education and/or Experience
BS/BA degree, or equivalent, plus two (2) years related business
experience, or general business experience, required. Must be
familiar with practices of employee supervision, process and policy
development and implementation, etc. Must have the ability to
manage multiple tasks in an environment of constant interruptions
and be able prioritize responsibilities. Prior knowledge of general
construction applications and terminology and/or window and doors
applications or components is preferred. Ability to read and
Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures and
general building regulations. Ability to write typical business
correspondence and interpret and prepare procedure basic manuals or
procedural documents. Ability to effectively present information
and respond to questions from managers, clients, customers, and the
Proficiency with Microsoft - Word, Excel, Outlook, and PowerPoint
software applications. Will be expected to develop proficiency
Pella Proprietary software.
Must be a team player and exhibit a strong desire to learn and
promote self-growth. Must be pro-active, have a good attitude, be
self-disciplined, and self-motivated. Must be a "take-charge"
person with a demonstrated ability to follow projects through to
completion. Attention to administrative detail is required. Must be
articulate, able to give clear instructions, demonstrate
organizational skills, and meet deadlines. Must be able to maintain
strict confidence with regards to sensitive and protected
personnel/confidential information. Must be able to develop trust,
respect, and confidence of employees and managers. Must be able to
hold firm when necessary, provide constructive feedback, and
compromise when called for. Must present in a clean and neat
physical appearance and strictly abide by company dress code
serving as a role model for other employees, customer, and
Mathematical and Reasoning Skills:
Must have ability to understand and communicate basic math
associated with this role. Must have ability to solve practical
problems without close supervision. Must be able to determine
appropriate resolution in dealing with employee concerns and
questions and set appropriate boundaries. Must possess good thought
processes, problem-solving skills, and investigative theory. Must
be able to use sound judgment and make objective decisions in the
company's best interest at all times.
The physical demands described here are representative of those
that must be met be an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
employee is regularly required to sit and use hands to handle or
feel, especially with use of the phone and computer. The employee
frequently is required to reach with hands and arms and talk or
hear especially in use of the telephone and meetings. The employee
is occasionally required to stand, walk, stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 15
pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus.
This position description is not intended to be and should not be
construed as an all-inclusive list of responsibilities, skills or
working conditions associated with this position. While this
description is intended to accurately reflect the position's
activities and requirements, management reserves the right to
modify, add or remove duties as necessary.
Condition of Employment: Pella Mountain West is committed to
workforce diversity. Post-offer background check, MVR and drug
screen required. Pella participates in E- Verify.
Equal Employment Opportunity: Pella Mountain West provides a
working environment free of discrimination and harassment. Pella
Mountain West treats all persons equally, regardless of race,
color, sex, religion, national origin, age or disability, as each
is protected under federal law. A number of states in which Pella
Mountain West operates may have laws protecting classifications of
team members not necessarily protected under federal law.
Therefore, Pella Mountain West also treats all persons equally,
regardless of political affiliation and belief, pregnancy, national
origin, age, creed, marital status, military status, sexual
orientation, mental disorder, veteran status, ancestry or handicap
as each category is protected under a municipal ordinance or state
Keywords: PELLA WINDOWS DOORS MOUNTAIN WEST, Gilbert , Supervisor - Sales Support / Showroom, Sales , Gilbert, Arizona
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