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Supervisor - Sales Support / Showroom

Location: Gilbert
Posted on: January 21, 2023

Job Description:

Job Details


Job Location
Gilbert Office & Warehouse - Gilbert, AZ

Position Type
Full Time

Education Level
4 Year Degree

Travel Percentage
Up to 25%

Job Shift

Job Category
Admin - Clerical

Sales Support / Showroom Supervisor

Pella Mountain West is a Window and Door industry leader, and we strive to enhance the lives of our customers and team members. Your career at Pella will provide you with training and give you the opportunity to become an expert in your field. Enjoy a fun, fast paced and supportive culture that you can take pride in being a part of. We work hard to ensure our team has competitive pay, excellent medical insurance, bonuses, 401k retirement program, profit sharing and generous paid time off. With our positive culture and family spirit we are passionate about what we do.

Summary: The Sales Support / Showroom Supervisor is responsible for the overall supervision and development of the Sales Support Coordinators, and Showroom Specialists. The Supervisor will be coaching, training, and coordinating daily tasks of team members to ensure effectiveness, efficiency and quality of work performed and to meet established goals and company standards. The position requires the Supervisor to be motivated, flexible, and customer service-minded while leading a group of 10-15 team members. Must be able to partner with other leaders in the team and organization.

The Supervisor will also be the main point of contact for all showroom events and activities planned throughout the year. He/She will be responsible for creating a calendar of events and budget for each location. This person will be tasked with leveraging the investments made in the showrooms in each market we serve to increase Pella brand awareness, provide relevant education/training, develop critical relationships and to host industry meetings for targeted audiences throughout the year.


  • Responsible for involvement in hiring and supervising the Sales Support Coordinators, and Showroom Specialists.
  • Responsible for overseeing the proper staffing of showrooms and ensuring proper coverage Monday Thru Saturday. Also monitor and approve hours of the Showroom Specialists, and Sales Coordinators, as it relates to showroom coverage.
  • Responsible for providing ongoing training and direction to the Sales Support Team on Pella products as well as 3rd Party products thereby enabling the proper support of the Trade & Commercial Sales Consultants.
  • Supervise the proper use of proprietary systems such as PQM, Salesforce, PERL, ADM, etc. by Sales Support Team.
  • Responsible for respectfully assigning and directing work; appraising performance; rewarding and disciplining behaviors; addressing and resolving concerns and facilitating professional development of direct and indirect reports.
  • Ensures consistency of internal and external customer experience though training and coaching.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsible to provide motivation and development for each subordinate to maximize results, job satisfaction and professional development.
    • Responsible for the overall, efficiency, quantity and quality of work performed in all processes. Provides honest and timely feedback to all team members.
    • Remains alert to changing signals in employee engagement.
      • Displays strong problem resolution skills and the aptitude to overcome obstacles in order to satisfy customers' needs.
        • Participates in and serves as a key driver of company and departmental efforts toward continuous improvement.
        • Conducts mid-year and end of year performance reviews.

          • Energetic personality
          • Skilled at relating to and supporting a variety of customers
          • Strong organizational, time management and problem-solving skills
          • Self-starter, demonstrates a strong work ethic and responsiveness to customer needs
          • Able to work with details, complexity and follow through
          • Creates a sense of trust and reliability with internal and external customers, leads by example
          • Able to maintain open and effective communication with cross functional teams
          • Works collaboratively with customers and Pella team members
          • Eye for detail and appreciation of design
          • Adaptable to changing processes and priorities
          • Works well without close supervision, but always keeps their manager informed

            To perform this job successfully, an individual must show the ability to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Some travel required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            Education and/or Experience

            BS/BA degree, or equivalent, plus two (2) years related business experience, or general business experience, required. Must be familiar with practices of employee supervision, process and policy development and implementation, etc. Must have the ability to manage multiple tasks in an environment of constant interruptions and be able prioritize responsibilities. Prior knowledge of general construction applications and terminology and/or window and doors applications or components is preferred. Ability to read and interpret blueprints.

            Language Skills

            Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and general building regulations. Ability to write typical business correspondence and interpret and prepare procedure basic manuals or procedural documents. Ability to effectively present information and respond to questions from managers, clients, customers, and the public.

            Computer Skills

            Proficiency with Microsoft - Word, Excel, Outlook, and PowerPoint software applications. Will be expected to develop proficiency Pella Proprietary software.

            Professional Skills

            Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, have a good attitude, be self-disciplined, and self-motivated. Must be a "take-charge" person with a demonstrated ability to follow projects through to completion. Attention to administrative detail is required. Must be articulate, able to give clear instructions, demonstrate organizational skills, and meet deadlines. Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information. Must be able to develop trust, respect, and confidence of employees and managers. Must be able to hold firm when necessary, provide constructive feedback, and compromise when called for. Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer, and visitors.

            Mathematical and Reasoning Skills:

            Must have ability to understand and communicate basic math associated with this role. Must have ability to solve practical problems without close supervision. Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries. Must possess good thought processes, problem-solving skills, and investigative theory. Must be able to use sound judgment and make objective decisions in the company's best interest at all times.

            Physical Demands:

            The physical demands described here are representative of those that must be met be an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel, especially with use of the phone and computer. The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

            This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

            Condition of Employment: Pella Mountain West is committed to workforce diversity. Post-offer background check, MVR and drug screen required. Pella participates in E- Verify.

            Equal Employment Opportunity: Pella Mountain West provides a working environment free of discrimination and harassment. Pella Mountain West treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella Mountain West operates may have laws protecting classifications of team members not necessarily protected under federal law. Therefore, Pella Mountain West also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.

Keywords: PELLA WINDOWS DOORS MOUNTAIN WEST, Gilbert , Supervisor - Sales Support / Showroom, Sales , Gilbert, Arizona

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