Product Sales Support Administrator
(Hybrid: Onsite & Remote)
Company: US Foods
Location: Tempe
Posted on: April 19, 2024
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Job Description:
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY
THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of
Food People! BASIC PURPOSE Supports division sales by addressing
and resolving Territory Manager (TM), District Sales Manager (DSM),
Chain Account Manager, Healthcare Manager and Major Account Manager
questions and requests in a timely manner while utilizing detailed
knowledge of U.S. Foods products, systems and tools. Primary
liaison between Area or Distribution Centers (DCs) Sales, Buyers,
and Category Management as it relates to customer resolution
activities. Works closely with the division departments,
particularly purchasing and category management, to support efforts
with vendors and suppliers to communicate important
information.This position has been segmented as hybrid meaning the
work is a combination of approximately 90 percent remote/virtual
and 10 percent onsite.This role requires someone that can go into
the office at least 2 days per month, at the 43rd Ave and Buckeye
location. Typical pay is around $24.00 to $26.00 per hour depending
on experience.ESSENTIAL DUTIES AND RESPONSIBILITIES1. Act as the
central point of contact for Area hub and market DCs for all
internal sales inquiries related to product, specifications,
availability, scheduling, and substitutions.2. Resolve external
customer and internal sales questions in a timely manner, typically
by phone, email, text or other necessary means either by
determining answer on own or escalating to appropriate division /
regional resources or external vendors, as required.3. Become
subject matter expert in US Foods systems and tools to quickly and
accurately answer inquiries including, but not limited to Prism,
SmartDock, PIM/EPS.4. Execute sample policy to obtain samples for
customers and/or Territory Managers5. Develop and maintain current
knowledge and resources to be able to answer questions regarding,
but not limited to product availability, delivery schedule, broker
contact and line information, product information and
specification, product selection and substitutes.6. Prioritize
requests based on urgency and customer status.7. Develop broker and
vendor contacts along with using internal resource pool to
independently address and follow up on sales inquiries.8. Develop
product category knowledge in order to suggest substitute product
when necessary.SUPERVISIONNoneQUALIFICATIONSEducation/Training:
College degree or equivalent distribution or food service supply
chain experience required.Related Experience: Minimum 2 years of
purchasing, merchandising, sales or customer service experience is
required, preferably in a foodservice distribution environment.
Previous US. Foods experience preferred. PRISM skills
preferred.Knowledge/Skills/Abilities: Must be proficient in the use
of Microsoft Office especially Microsoft Word and Excel. Must be
extremely organized, analytical and possess highly developed
written/oral communication and interpersonal skills. Must be
external and internal customer service focused. Ability to
research, escalate and follow up on inquires with a great sense of
urgency including times when that communication requires input from
internal resources not located in the same building. Must have the
ability to overcome objections and obstacles with a solution based
attitude.Physical Requirements: NA***EOE
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National
Origin/Protected Veteran/Disability Status***
Keywords: US Foods, Gilbert , Product Sales Support Administrator
(Hybrid: Onsite & Remote), Sales , Tempe, Arizona
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here to apply!
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