Senior Customer Service Representative

Company: GEICO
Location: Sahuarita
Posted on: May 22, 2025

Job Description:

Senior Customer Service Representative Tucson, AZSalary: $21.44-$23.82 per hour/$43,200-$47,997 annually commensurate to experienceIncrease your earning potential!

• $1,500 sign on bonus for those with a Personal Lines license, ask your recruiter for more details!
• $1,000 completion incentive after successfully completing training and orientation (around 6 months)
• 10% evening differential for applicable shifts
• 20% weekend differential for applicable shiftsWhen you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. Were looking for Customer Service Professionals for our Tucson, AZ office. Youll support our contact center and taking incoming calls from current policyholders while providing the excellent service they want and need. Service Representatives are the first point of contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, lets talk.Qualifications & Skills:
  • 12+ months of contact center or customer facing service experience required
  • Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
  • Ability to work and grow in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and ability to adjust to changes quickly
  • Open to feedback to support your performance and development
  • Solid computer and multi-tasking skills
  • Minimum of high school diploma or equivalentEducation/Certifications:
    • An associates degree or higher (preferred)
    • Active Personal Lines insurance license (preferred)#geico400
      At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
      The GEICO Pledge:Great Company:At GEICO, we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.Were an iconic brand that thrives on innovation, exceeding our customers expectations and enabling our collective success. From day one, youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.Great Careers:We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career and your potential in mind. Youll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.Great Culture:We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.Great Rewards:We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
      • Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
      • Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
      • Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
      • Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.Required
        Preferred

        Job Industries

        • Other

Keywords: GEICO, Gilbert , Senior Customer Service Representative, Sales , Sahuarita, Arizona